Front Office Manager
Salary: £49,700 + Tronc
About Andaz London Liverpool Street
Joining Andaz London Liverpool Street means becoming part of a five-star lifestyle hotel located in the heart of vibrant East London. Just moments from Liverpool Street Station, the hotel sits at the centre of one of London’s most trendy neighborhoods.
The hotel features 267 guestrooms and suites along with a collection of distinctive food and beverage experiences including a brasserie, café bar, wine lounge, gastropub and Japanese restaurant, creating a diverse and fast paced environment for colleagues. Andaz also offers 14 unique meeting and event spaces including the historic 1901 Ballroom and the Masonic Temple, both rich in character and heritage.
At Andaz, which translates from Hindi as “personal style”, colleagues are encouraged to be their authentic selves while delivering personalised and memorable experiences for guests.
Duties and responsibilities related to the Front Office Manager role
- Uphold Hyatt standards at all times, ensuring every process is delivered in line with brand expectations and operational excellence.
- Partner closely with the Executive Housekeeper and team to ensure rooms are ready on time and guest wait times are kept to a minimum.
- Work hand in hand with the Director of Engineering to coordinate preventive maintenance and support smooth day to day operations.
- Collaborate with Guest Services to elevate both the arrival and departure experience, creating seamless and memorable guest journeys.
- Oversee Front Office training, building confidence, capability and consistency across the team.
- Work closely with HR to support development plans and strengthen team performance.
- Drive enrolment success by ensuring the team consistently achieves target levels.
- Maximise upselling opportunities by coaching the team to recognise and act on guest needs in a thoughtful and effective way.
About you
You are an experienced and highly organised Front Office professional who thrives in a fast paced hospitality environment. You bring proven experience in a similar Front Office Manager role and have a strong understanding of front desk operations, reservations systems and exceptional guest service standards.
You are a confident and inspiring leader who knows how to support, motivate and develop a team while keeping service levels consistently high. Your communication skills are excellent, and you handle guest questions, requests and challenges with calm professionalism and a solutions focused approach.
You enjoy working collaboratively and understand the importance of strong partnerships with housekeeping, engineering, guest services and HR to deliver a smooth and efficient operation. You have a sharp eye for detail, a strong commercial mindset and a genuine passion for creating outstanding guest experiences. Above all, you are guest focused, service driven and committed to helping both guests and colleagues feel their best.
Benefits you will enjoy as a Front Office Manager
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant
- Uniform provided and laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Next steps: Apply today for this Front Office Manager role and start your journey with Hyatt Hotels!
