Do you enjoy having a positive impact on people’s daily lives?
Would you like to be part of a dedicated team, committed to providing a first-class service, delivering needed adaptations to maintain disabled people's independence in their homes?
This role requires you to travel to people's homes to assess their needs and make recommendations for necessary adaptations to enable them to live independently.
You will be working within a team providing clinical advice on the design and delivery of works required to meet the client's needs.
About you
You are organised, detail-orientated, who can manage multiple priorities while remaining calm under pressure. You enjoy working with a wide range of people and have excellent communication skills.
You are a people focused person able to empathise with people but also able to manage their expectations. With good communication skills you can clearly explain to clients what we can do for them and communicate their needs to the surveyors and others within the wider housing team as appropriate.
You have:
- The ability to work independently and manage your workload.
- Confidence in using databases, spreadsheets and digital systems.
- The ability to build positive relationships with clients, team members, managers and external providers.
- The capability to be creative in finding solutions.
What’s in it for you?
As part of our commitment to being a supportive and people‑centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:
- £41,499 to £44,662 per annum (up to £45,940 for exceptional performance once in post)
- 27 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service
- Hybrid working, with flexibility across our sites and home working
- Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
- Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
- Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
- Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
- A values‑led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
- Access to learning and development opportunities to support your growth
- A supportive, inclusive culture, where everyone is welcomed and valued
We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:
- Equality, Diversity & Inclusion (EDI) Group
- LGBTQ+ Network
- Women’s Network
- Early Careers Network
- Neurodiversity Network
About the role and the team
You will be joining our Private Sector Housing team. This comprises of 5 full-time Housing Adaptation Surveyors, a Caseworker and a Housing OT supported by 2 admin staff. These work closely in supporting residents in the New Forest in applying for grant assistance and delivering the adaptations necessary to live independently.
The team also has 3 Housing Standards Surveyors that work with private landlords and tenants in maintaining the standards of rented properties in the district and a Private Sector Leasing Liaison officer who manages private properties leased through the council.
As part of this team your work will ensure we are able to assist in meeting the needs of a greater number of residents in the provision of needed adaptations. You will play a pivotal role in assessing clients' needs and making recommendations regarding their needs.
Part of the role will also be to provide advice/housing reports regarding the suitability of properties where rehousing is being recommended. Working with our Housing Allocations team.
We also receive referrals from childrens and adult's services. You will provide support and advice to Housing Adaptation Surveyors in delivering the necessary adaptations.
You will provide a mutual support system with our Housing OT.
About us
At NFDC we recognise that every colleague - whether in operational, frontline, or office-based roles - plays a vital part in delivering high-quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.
We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness, we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.
We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.
Click here to see why employees think that New Forest District Council is a great place to work: Working for NFDC
Please note: You’ll likely be aware that as part of the ongoing Local Government Reorganisation (LGR), the current organisation will transition into a new operating structure from 1 April 2028. It is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.
If you’re interested:
Please see the candidate booklet for more information about working at the Council and the job description.
If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.
For an informal chat about the role please contact Craig Roppolo 02380285280 or Kirsty Farmer 02380285276 ([email protected]) ([email protected])
We understand that some applicants may choose to use AI tools to assist with completing their application. Please bear in mind it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process.
This post requires an Enhanced DBS check to be completed. You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.
Closing Date: Midnight Sunday 13th September 2026
Interview Date: Thursday 24th September 2026
