Customer Service Retail Supervisor
Location: Belfast
Permanent
Join Musgrave – A Legacy of Innovation, Community, and Excellence
Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Marketplace team in Belfast as a Customer Service Retail Supervisor.
As Northern Irelands leading wholesaler, we offer the most comprehensive range in the market with over 10,000 lines including impulse, alcohol, grocery, and chill freeze. We are committed to helping local businesses succeed with our dedicated customer service team.
What you'll be doing
The Role
- To lead all members of the checkout team to deliver outstanding levels of service to all customers in the most effective and profitable manner while fostering a customer focused culture within the branch.
- To support the Customer Service Manager/ HR Business Partner to ensure good employee relations through the effective implementation of HR policy in the Customer Service & Retail team.
- Lead colleagues by demonstrating excellence in the consistent delivery of exceptionally high standards of customer service. Lead and embed a right first-time culture.
- Ensure that all colleagues are trained in all aspects of customer service and SOPs.
- To ensure the operational procedures/SOPs are adhered to and measures are put in place to ensure all targets are met.
- Regularly monitor and evaluate performance and standards and take relevant and necessary actions to achieve results.
- Consistently achieve and improve all operational KPI's achieve all H&S, HACCP and SOP audits.
- Efficient queue management ensuring no more than 2 customers in any queues
- Deal with all customer queries and complaints in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis.
- Ensure all transactions are managed within customer’s credit terms while maintaining positive customer relationships.
- Be proactive and vigilant in the management of security and stock loss and ensure relevant processes are strictly adhered to.
- Ensure staff rota is managed in line with budget and in line with needs of the business.
What we're looking for
- Minimum 1 years’ experience managing people.
- Excellent customer service skills with a proven ability to create a customer focused culture.
- Excellent Leadership and Supervisory skills.
- Strong communication skills.
- Standards and KPI focused and driven.
- Good IT and system skills.
- Good commercial acumen.
Why Musgrave:
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
Innovation Focus: Be part of a company that values forward-thinking solutions
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
