Sales & Service Adviser
Starting salary from £23,000 (depending on experience), with opportunity for progression
Full Time or Part Time position
Permanent Contract
Location: County Durham – Thinford Park
Monday to Friday, 9am–5pm
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Durham Districts Agency.
About the role:
As a Sales & Service Adviser, you will be a key point of contact for our customers, delivering a high standard of front line service.
This role also offers opportunities for ongoing development and career progression within the agency.
- Respond to customer enquiries via telephone, email, post and face-to-face interactions where required, delivering excellent service and achieving positive customer outcomes
- Provide quotations for new business across motor, personal and commercial insurance products
- Work collaboratively with colleagues to support the smooth running of the agency
- Contribute to the Agency’s growth, retention and reputation within the local community
About you:
- Experience in a customer service or client-facing role is desirable but not essential, as full training will be provided
- Excellent communication skills and a confident telephone manner
- You must have a minimum of 5 GCSEs including Maths and English
- A positive attitude and enthusiasm to learn
Our commitment to you:
Competitive salary, with regular reviews based on performance- Career development opportunities within a growing Agency
- Flexible/part-time working arrangements considered
- Support towards professional qualifications (CII)
Benefits
- 25 days holiday plus bank holidays, with an additional birthday day off
- Pension contributions and employee benefits schemes
To apply, please submit your CV and a covering letter to [email protected]
This role falls under the Insurance Distribution Directive and includes ongoing CPD and screening requirements.
Closing date for all applications: 20th July 2026.
Please note you will be employed by Agents of NFU Mutual and not NFU Mutual directly.
