Senior Project Engineer
We are a rapidly growing national MSP operating from a large head office in Chesterfield and other locations around the country – we offer an informal, relaxed yet high performance environment where we recognise and reward effort and achievement.
CT prides itself on high levels of strategic engagement with its customers coupled with our internal technical expertise, enabling us to operate our own cloud infrastructure and communications network.
We are expanding our team and are seeking enthusiastic, driven and ambitious team members to join in our journey.
Our aim is to provide our staff with a family feel working environment and to give support , training wherever needed . We understand that by looking after our staff it provides a better office culture and leads to a happier work place.
Have a look for yourself https://youtu.be/MZW721uz1Ek
The Important Bits:
- **** Please Note*** for this position it may require some nights away but all accommodation ect will be covered by the company
- Company Car/Van or Allowance
- Free onsite parking with EV charging points
- Air-conditioned offices with shower facilities
- Career progression with personal development plans
- Training opportunities
- Private healthcare plan
- Sick pay policy
- An active formal and informal social calendar with escape rooms, go-karting and curry evenings being the favourites
- A large social hub to relax and have a coffee, enjoy a game of pool, or use the Playstation
- Hybrid working – remote / customer site / office
- Weekly HIIT sessions provided by The Fitness Truck for those who want to challenge their body as well as their mind
- Regular mental health training programme available to all
- Last but not least, our office dogs
As a Senior Project Engineer, you will implement a wide range of technical solutions for customers - new / upgrade of existing IT infrastructure, such as installation, migration and troubleshooting for solutions including server infrastructures, network infrastructure, cloud and telephony platforms.
You will become the preferred engineer to a set of specified accounts.
You will be a mentor with responsibility to assist in the development of more junior colleagues and to be a technical escalation and guide.
You will work closely with the Projects Team to ensure all projects are delivered efficiently to the customer’s satisfaction.
The successful candidate will have the opportunity to play a key role in the continued growth of the business and its transition into a leading, national technology partner.
Key duties and responsibilities of a senior project engineer are as follows
· To deliver highly technical solutions across a wide spectrum of environments
· Work closely with the customer to provide a successful relationship and excellent customer service
· Deliver IT projects in a timely manner, meeting agreed timescales
· Provide regular, accurate and concise updates to the customer
· Setup and maintain the customer documentation for each client to ensure knowledge Is shared across the business
· Provide Input during project planning stage that may benefit from customer knowledge
· Attend client meetings as a technical advisor
· Work with all areas of the business to deliver a successful project
· Record all works within CT's ticketing system ensuing that regular updates are placed on all assigned open tickets
· Prioritise and categorise tickets to provide efficient progression
· Ticket ownership end-to-end throughout Its life cycle
· Logging calls with 3rd party companies
· Provide recommendation for network / system Improvements to the Account Manager
· Proactively Identify Issues before they arise as well as Identifying any recurring tickets I.e. problem tickets
· Aid In the creation and management of a technical Knowledge Base
· Provide technical training or assistance to other members of staff
· Support and follow processes to provide a consistent approach to customer service and within the team
· Maintain a professional attitude at all times when representing the business
· Work to the agreed KPI's set (Individual / team)
· Deal with other Issues or requests required by the business
Job Type: Full-time
Pay: £40,000.00-£50,000.00 per year
Benefits:
- Company car
- Free parking
- On-site parking
- Sick pay
- Work from home
Experience:
- Planning and Implementation of IT Solutions: 3 years (required)
Work Location: On the road
