Staring Salary £27,500 rising to £29,200 based on satisfactory completion of a 6 month probation period.
Role Purpose
The Operations Executive is integral to the seamless execution of our holiday program. The role demands strong organisational skills, meticulous attention to detail, and a commitment to delivering exceptional customer experiences in a fast-paced environment.
Key Responsibilities:
Holiday Operation
- Own all logistics of holiday packages, prioritising guest experience.
- Produce precise tour documentation for suppliers and Cruise Directors.
- Build strong relationships with suppliers and Cruise Directors.
- Efficiently manage late changes, keeping all suppliers informed.
- Deliver real-time support to guests and tour managers.
- Effectively resolve holiday disruptions.
- Actively support in crisis management and 24 hours on call support
- Manage transport and accommodation logistics, keeping suppliers informed.
- Maintain professionalism to ensure an exceptional guest experience.
- Conduct product familiarisation trips to evaluate and enhance tour quality.
- Offer feedback and recommendations for product improvements based on operational insights.
- Monitor and communicate FCDO updates impacting tours.
- Collaborate cross-departmentally, upholding Riviera Values.
Supplier Management
- Accurately manage invoicing and reconciliation.
- Maintain financial records and support budget tracking.
Content & Documentation
- Develop and update operational content for internal and external use.
- Ensure clarity and accuracy in guest documentation.
Skills & Experience
- Excellent communication across departments, with guests, suppliers and Cruise Directors
- Languages preferred but not essential.
- Strong organisational and multitasking skills.
- Proven experience in customer service or travel operations.
- Proficient in Microsoft Excel and Office applications
- Calm under pressure with effective problem-solving skills.
Job Types: Full-time, Permanent
Pay: From £27,500.00 per year
Benefits:
- Cycle to work scheme
- Employee discount
- Free parking
- Health & wellbeing programme
- Work from home
Work Location: Hybrid remote in Burton-On-Trent DE14 1SP
