- Salary: £28,500 per annum
- Hours: 37.5 hours per week
- Working Pattern: Wednesday–Sunday, 8:30am–4:30pm
- Location: Hybrid / Remote (attendance at meetings and operational sites as required)
- Reports to: Clinical Operations Manager / Executive Director
About the Role
The Clinical Administration and Coordination Officer plays a central role in supporting the operational and clinical management of Mega Care's Homefirst Service. The postholder ensures that information flows efficiently between operational teams, NHS partners and Local Authority colleagues, helping to maintain a safe, responsive and high-performing service. The role combines high-quality administration with operational coordination and requires the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Provide comprehensive administrative support; prepare reports, meeting packs and presentations; maintain accurate records; monitor referrals and activity; update CareLineLive records; produce operational reports; support audits and quality assurance; coordinate actions arising from meetings; attend system meetings with NHS and Local Authority partners, take minutes and ensure actions are completed; provide day-to-day support to Clinical Managers and assist with service mobilisation. This role specifically excludes rota creation.
Working Relationships
Develop effective relationships with Clinical Managers, Coordinators, Care Staff, Commissioners, NHS Discharge Teams, Local Authority colleagues and partner organisations. Represent Mega Care professionally during meetings and collaborative working.
Person Specification
Essential: Outstanding organisational ability, excellent written and verbal communication, advanced Microsoft Office skills, ability to prioritise competing demands, discretion, professionalism and attention to detail. Desirable: Experience in health or social care, Homefirst or Discharge to Assess pathways, CareLineLive or similar systems, minute taking and performance reporting.
Professional Standards
Act professionally at all times, maintain confidentiality, comply with GDPR, CQC regulations, organisational policies and safeguarding procedures. Support continuous improvement and participate in supervision, training and performance reviews.
Benefits
Hybrid/Remote working, Company Pension, Ongoing Learning & Development, Career Progression Opportunities, Supportive Leadership Team, Annual Leave in accordance with contract, Access to modern digital systems and flexible working environment.
General
This job description is intended as a guide to the main duties of the role and may be amended from time to time to meet the changing needs of the service.
Pay: £28,500.00 per year
Work Location: Hybrid remote in Bedford MK40 3JJ
