Quality Management System Lead
Location: Banbury, Oxfordshire (Hybrid Working)
Oxford Pharmacy Store (OPS) is seeking an enthusiastic and experienced Quality Management System Lead to oversee and continuously improve our Quality Management System (QMS).
Working closely with the Head of Quality, Responsible Person, Lead Pharmacy Technician and Senior Management Team, you will ensure robust Good Distribution Practice (GDP) compliance, quality assurance and operational resilience across OPS. You will lead quality improvement initiatives, maintain key quality processes and support a culture of continuous improvement.
About You
You will have recognised quality management qualifications (or equivalent experience) and recent, demonstrable experience of managing quality systems within a regulated environment. You will be confident working independently, using your initiative to manage priorities and deliver objectives with minimal supervision.
What We Offer
This is a varied and rewarding role offering a blend of office and home working. Based in Banbury, you will have the opportunity to make a significant impact on quality, compliance and service excellence within a growing pharmacy operation.
The post holder will lead the day-to-day management, administration, development and continuous improvement of the Electronic Quality Management System (eQMS) across Oxford Pharmacy Store (OPS). They will be responsible for ensuring that quality workflows, records, actions, escalations, dashboards, document control processes, audit findings and quality metrics are effectively maintained, monitored and utilised to support operational oversight, compliance and informed decision-making.
A key aspect of the role is driving a culture of continuous improvement through the effective use of quality data and operational insights. The post holder will analyse trends and identify opportunities for improvement using information from audits, deviations, CAPA, change controls, complaints, returns, temperature excursions, supplier performance, risk registers and staff feedback. Working collaboratively with stakeholders across OPS, they will implement improvement initiatives that strengthen compliance, enhance operational efficiency, reduce recurring quality issues and deliver measurable improvements in patient safety, service quality and customer experience.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are: “Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values
