Front of House & Patient Experience Coordinator
Your Beauty Doctor | Nottingham
Wednesday-Friday | 8:30am-5:30pm (27 hrs) + 1 Saturday per month
Start Date: September
Salary: Competitive (dependent on experience)
About Us
At Your Beauty Doctor, we're passionate about delivering exceptional patient care from the very first enquiry through to long-term treatment journeys.
We're a Dr-led, award-winning Medical Aesthetics Clinic known for our honest advice, outstanding patient experience and commitment to natural results. As our clinic continues to grow, we're looking for someone who wants to grow with us.
This isn't your typical receptionist role.
We're looking for someone who loves organisation, enjoys building long-term relationships with clients and thrives in a busy environment. Someone who naturally spots opportunities to improve things, takes ownership and enjoys being part of a close-knit team.
The Role
You'll be the first face our patients see and often the first voice they hear.
You'll ensure every patient receives a warm, professional experience while keeping the clinic running smoothly behind the scenes.
Alongside front of house responsibilities, you'll support patient communications, diary management, sales, administration and clinic operations, becoming a key member of the team.
What You'll Be Doing
Front of House
- Welcoming patients into clinic
- Creating a warm, luxury patient experience
- Managing incoming calls and emails
- Keeping reception and waiting areas immaculate
- Supporting the smooth flow of the clinic throughout the day
Patient Care
- Responding to patient enquiries via phone, email and our CRM system
- Booking consultations and treatments
- Following up enquiries and consultations
- Supporting patients throughout their treatment journey
- Answering treatment and aftercare questions (with clinician support where required)
- Managing cancellations, deposits and diary changes
Diary & Clinic Management
- Managing clinician diaries
- Helping maximise clinic utilisation
- Filling appointment gaps
- Coordinating treatment timings
- Monitoring upcoming clinics and capacity
Sales & Patient Journey
- Converting enquiries into bookings
- Supporting treatment recommendations
- Introducing memberships and treatment plans where appropriate
- Building long-term patient relationships
- Helping improve patient retention
Administration
- Updating patient records
- Processing payments and deposits
- Assisting with stock ordering
- Supporting clinic systems and day-to-day administration
We're Looking For Someone Who Is:
- Warm, friendly and genuinely enjoys looking after people
- Interested in Beauty/Aesthetics
- Highly organised with excellent attention to detail
- Calm under pressure and able to juggle multiple priorities
- Commercially aware and confident talking to patients
- Proactive and able to use their own initiative
- A natural problem solver
- Comfortable learning new systems and technology
- A confident communicator both in person and in writing
- Passionate about delivering outstanding customer service
Experience
Experience within medical aesthetics, beauty, dentistry or healthcare is essential.
Experience in reception, administration, sales or customer service would also be highly beneficial.
What You'll Receive
- Competitive salary
- Ongoing training and development
- Opportunity to grow as the clinic expands
- Supportive, friendly team
- Beautiful clinic environment
- Significant staff treatment and product benefits
- The opportunity to play a key role in an ambitious, growing business
Could This Be You?
If you're looking for more than just a reception role and want to become an integral part of a growing, award-winning aesthetics clinic, we'd love to hear from you.
Please send your CV along with a short cover letter explaining why you'd be a great fit for the role.
Pay: From £12.71 per hour
Experience:
- medical aesthetics, beauty, dentistry or healthcare: 1 year (required)
Work Location: In person
