Maintenance Coordinator
Location - Luton (Office based)
Full Time: Monday - Friday 9:00am - 5:30pm
Salary: £28,000 Per Annum
What you will be doing:
The Maintenance Coordinator is pro-active and organised ensuring all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided.
The role holder should enjoy customer interaction and have the ability to articulate a situation, and have a professional, personable and adaptable style.
Main Duties – What needs to be done?
- Void management in a specific area, ensuring that our contractual void times are met
- Scheduling reactive repairs in accordance with our service level agreements
- Managing damp and mould cases effectively through to completion
- Review move out reports, extracting works and raising work orders
- Scheduling maintenance and cleaning operatives’ diaries to ensure maximum efficiency
- Checking Ready for Occupation Reports to ensure our standards are being met
- General Enquiries- Internal and External Stakeholders
- Speaking to Agents/Landlords/External Contractors
- Sourcing and Collating 3rd Party Contractor Directory
- Assisting with property compliance
- Answering telephone calls in a timely manner
- Significant works orders- completion of forms
- Compliance with no-lone worker list before any works are scheduled
- Deputising/supporting other team members as and when required
What we are looking for:
- Previous experience of working within a maintenance department as a despatcher or co-ordinator
- A demonstrable working knowledge of maintenance tasks
- Experience of working in a fast-paced environment
- Excellent planning skills
- Ability to engage people and build strong working relationships with trades, colleagues, client, and managers
- Good telephone manner - proven experience in managing telephone enquiries from field-based colleagues /customer enquiries
- Excellent communication, organisation, and customer service skills
- Problem solving skills, analytical capability
- Ability to work under pressure and handle challenging situations
- IT skills
- Ability to retain information in a fast-paced environment
What you will receive:
- £28,000 Per Annum
- Blue Light Card
- Referral Programme
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
Work Location: In person
