Resident Engagement Officer, help residents shape the services and communities they call home.
Are you enthusiastic about listening to people, building trust, and turning feedback into meaningful change? ExtraCare Charitable Trust is looking for a Resident Engagement Officer to play a key role in strengthening resident voice across our villages and schemes.
This is a rewarding opportunity to join an award-winning, forward-thinking charity where your work will directly support older people to influence decisions, shape services and contribute to vibrant, inclusive communities.
Working closely with the Housing and Resident Engagement Manager, you will support Resident Forums and Associations, promote resident involvement, gather and analyse feedback, and help translate resident insight into practical service improvements.
You will help ensure engagement activity reflects ExtraCare’s mission to create sustainable communities that provide homes older people want, lifestyles they can enjoy and care if it is needed. You will work in a way that is empowering, compassionate, collaborative, and transparent.
Why join ExtraCare?
At ExtraCare, you will be part of a values-led charity with a clear purpose: creating better lives for older people. We invest in our people, encourage learning and development, and are proud to hold Investors in People Gold, recognising our strong culture, shared values, and commitment to continuous improvement.
Our Belonging at ExtraCare strategy supports a culture where diversity is celebrated, everyone feels they belong, and colleagues have equitable access to career development and training.
Benefits of the role include;
- 25 days annual leave, plus bank holidays
- Contributory pension (up to 9%)
- Buy and sell holiday
- Free life insurance
- Cycle2work scheme
- Attendance reward
- Free use of on-site location gyms
Role Details
- Role : Resident Engagement Officer
- Hours : 37.5 hours per week (Full Time / Permanent)
- Location: Head Office, Coventry, CV3 2SN / ExtraCare Locations as required
- Salary : £37,500 per annum
About you
- You are a confident communicator who can build positive relationships with residents, colleagues, and stakeholders.
- You are organised, proactive and able to coordinate meetings, actions, and follow-up activity effectively.
- You are comfortable gathering, interpreting, and presenting feedback in a clear and practical way.
- You care about inclusion and can encourage a wide range of residents to have their say, including those who may not usually take part in formal meetings.
- You are motivated by making a visible difference to people’s homes, services, and communities.
Key Duties:7
- Support the Housing and Resident Engagement Manager to deliver ExtraCare’s resident engagement framework, ensuring residents can contribute to decisions that affect their homes, services, and communities.
- Coordinate meetings, agendas, papers, minutes and action logs for Resident Forums, resident groups, and engagement events, ensuring actions are followed up in a timely and transparent way.
- Promote resident involvement across villages and schemes, encouraging a broad and diverse range of residents to take part, including those who may not usually engage through formal meetings.
- Support the development, set-up and ongoing effectiveness of Resident Associations and other local engagement arrangements, providing guidance and practical assistance where required.
- Gather, record, and analyse resident feedback from forums, surveys, complaints, compliments, local events and informal engagement, identifying themes and opportunities for service improvement.
- Work with operational colleagues to ensure resident feedback is communicated clearly and used to inform service planning, policy development, resident communications, and continuous improvement activity.
Please see the job description for the full roles and responsibilities and further information about this exciting opportunity.
Ready to help residents be heard? Click ‘apply’ now and make an invaluable impact on the lives of our residents as ExtraCare’s new Resident Engagement Officer.
- Closing date: Wednesday 9th September 2026
- Proposed interview date: TBC
ExtraCare strives to create a workplace that reflects the communities we serve. We welcome applications from people with diverse backgrounds, experiences and perspectives, and we want every colleague to feel empowered to bring their full, authentic self to work.
We are committed to making our recruitment practices as fair and inclusive as possible. If you need any reasonable adjustments or support during the recruitment process, we will be happy to help.
ExtraCare does not participate in the current “UK Visa Sponsorship” scheme, and we would not be able to facilitate sponsorship.
ExtraCare reserves the right to close this advertisement early, so we encourage you to apply as soon as possible.
