Relief Security Officer/Step up Control Room Operator
-
120 hours a month with opportunity to do Overtime
-
£14.80 per hour pay
-
Free Oyster travel card (London transport covered)
-
10 to 12-hour shifts, including both day and night work (rotating or mixed schedule)
Job Overview
-
Protect customer property, people, and assets by providing security services in line with site Assignment Instructions (AIs).
-
Meet or exceed KPIs and SLAs through accountable, high-quality service that supports contract retention.
-
Undertake ongoing training and development to maintain and improve professional performance.
Main Duties not limited to;
-
Provide security cover across various client sites, working flexible day and night shifts of 10 to 12 hours as required by operational needs.
-
Read, understand, and comply with all Assignment Instructions, Standard Operating Procedures (SOPs), Risk Assessments, and site-specific Security Instructions.
-
Deter and prevent graffiti attacks on rolling stock and site facilities through proactive patrols and visible security presence.
-
Conduct regular internal and external patrols of premises, buildings, compounds, railway infrastructure, and perimeter boundaries in all weather conditions.
-
Monitor sites for suspicious activity, security breaches, safety hazards, or unauthorized access and take appropriate action in accordance with company procedures.
-
Maintain effective access control by verifying the identity and authorization of employees, contractors, visitors, and delivery personnel before granting entry.
-
Operate security systems, gates, barriers, and access control equipment to ensure site security is maintained at all times.
-
Respond promptly and professionally to alarms, incidents, emergencies, and requests for assistance, following established procedures and escalation processes.
-
Liaise with client representatives, contractors, emergency services, and members of the public in a professional and courteous manner.
-
Record and report all incidents, accidents, security breaches, and suspicious activity accurately using occurrence books, patrol logs, and incident reporting systems.
-
Carry out vehicle and personnel checks where required and ensure compliance with site security policies.
-
Identify and report security vulnerabilities, damaged infrastructure, faulty equipment, or health and safety concerns that could affect site operations.
-
Maintain a high standard of personal appearance, professionalism, and customer service while representing the company and client.
-
Ensure all duties are performed in accordance with company policies, industry regulations, and health and safety requirements.
-
Provide detailed handovers to oncoming security personnel to ensure continuity of operations and effective communication between shifts.
-
Remain vigilant at all times and contribute to maintaining a safe, secure, and controlled environment for staff, visitors, contractors, and client assets.
Fleet Security Control Center (FSCC) Cover
Additional note: You will be required to cover the Fleet Security Control Center (FSCC) as part of operational requirements. This may include the following duties:
-
Maintain familiarity with CCTV systems, access control systems, and patrol and incident management systems.
-
Respond promptly and appropriately to incidents at client premises in line with company procedures and contractual requirements, including completion of incident reports.
-
Follow escalation procedures for incidents identified through CCTV and other support systems.
-
Read, understand, and comply with Assignment Instructions, policies, procedures, SOPs, and site-specific documentation.
-
Ensure reporting standards and requirements are completed within agreed timescales.
-
Maintain awareness of relevant legislation for the role, including DSE, GDPR, and CCTV Code of Practice requirements.
-
Liaise professionally with Control Room colleagues, site-based security teams, and emergency services where required.
-
Arrive in good time before shift commencement to complete a thorough handover/takeover of duties on post.
Mandatory Requirement
-
Medical Assessment (which will include a stand alone drug & alcohol test)
-
You must pass a medical examination before the vetting process can begin.
-
If you fail the medical, your application will not proceed further.
-
Vetting / Screening
-
After passing the medical, the vetting team will carry out background and security checks.
-
You must successfully pass these checks to continue.
-
Work Safety Induction (WSI)
-
Once vetting is completed, you will attend the Work Safety Induction course.
-
This course must be passed before moving to the next stage.
-
Depot Track Awareness (DTA)
-
After completing the WSI, you will attend the Depot Track Awareness course.
-
This course must also be passed.
-
Pass Requirements
-
You are allowed up to 3 attempts to pass both the WSI and DTA courses.
-
If you do not pass within those 3 attempts, your job offer will be withdrawn
Required
-
A full driving License with minimum 12 months driving experience
-
3 years' experience within the security industry
-
5 years of work history to pass vetting
- SIA license
-
Good knowledge of Microsoft office
-
Good report writing skills
-
Ability to learn various systems and implement that knowledge and training
-
Ability to maintain a friendly approach to staff but maintain a managerial outlook
-
Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
-
You are required to ensure you renew your licence 16 weeks before expiry.
What we are looking for
-
Previous Security Experience (including control room experience minimum 2 years)
-
SIA License
-
CCTV preferable
-
Full UK driving Licence (essential)
