Are you a natural leader who thrives in the fast-paced, results-driven world of construction equipment? Do you dream of making a real impact on customers' experience? If so, join TC Harrison JCB, a leading JCB dealership renowned for its exceptional service and commitment to customer satisfaction. As a Service Controller, you will ensure smooth operations and deliver top-notch service, leaving customers happy and productive.
Leveraging over 50-years of legacy and a strategic network of six depots across Yorkshire, Nottinghamshire, Lincolnshire, Derbyshire, and the North East, TC Harrison JCB offers a dynamic and rewarding career opportunity. Are you who we are looking for to join us as our Service Controller in Chapeltown , Sheffield?
Job description
- Mastermind workflow: Manage daily tasks for workshop and field technicians, maximising resource utilisation and adhering to manufacturer standards.
- Become the customer champion: Handle inquiries, create and manage digital job cards, and ensure an accurate recording of Labour & parts, exceeding expectations every step of the way.
- Cost control expert: Monitor operating costs (including overheads) and implement strategies to stay within budget while maintaining quality service.
- Inspire and lead: Set high standards, foster a positive and engaged team environment, and ensure performance levels are maintained.
- Deliver service excellence: Meet and exceed TC Harrison's renowned customer service standards, both internally and externally.
- Quote with confidence: Provide accurate repair quotes based on your technical expertise.
- Safety first: Ensure employee safety by adhering to policies, conducting audits, developing improved safety plans, and investigating near misses/incidents.
- Maintain meticulous records: Track vehicle maintenance and compliance accurately, including external work and invoicing.
- Support the Depot Manager: Provide performance updates, address staffing anomalies, and work collaboratively to solve challenges.
- Be a team player: Comply with company policies and procedures, demonstrating your commitment to excellence.
- Never Stop Learning: Participate in depot meetings, share knowledge, and embrace opportunities for personal and professional development.
Essential requirements:
- Ability to coach and mentor staff.
- Strong Organisational experience.
- Motivates and leads staff through positive engagement and open communication.
- Identifies and shares best practices to develop the operation as a whole.
- Possesses good analytical and numerical skills.
STRICTLY NO AGENICES PLEASE
Job Type: Full-time
Application question(s):
- Do you have service control experience?
Work Location: In person
