Customer Services Coordinator – Part Time, 22.5 hours a week, £25-28k pro-rata Falkirk (home based)
About the Role:
We are a small plumbing and heating business rooted in strong values and committed to providing top-quality service to our customers.
Due to significant growth driven by a growing reputation for excellence and customer satisfaction we are seeking an experienced Customer Services Coordinator.
As part of this enthusiastic and tight-knit team, you'll have the opportunity to contribute to the ongoing development and success of the business, while enjoying support and camaraderie.
You will play a crucial role in ensuring exceptional customer service and operational efficiency. As the primary point of contact for customer enquiries, you'll manage job scheduling, the ordering of materials, and provide essential administrative support.
The business is in the process of implementing a new job management system, ServiceM8, therefore the ideal candidate would have experience of this system or one that is similar.
The role is home based and we envisage the role becoming full time as the business continues to grow over the next 6 months.
Key Responsibilities:
- Handle customer enquiries via phone, email, and in-person, providing accurate information on services, pricing, and scheduling using ServiceM8.
- Coordinate and schedule jobs for our plumbing and heating team, optimising resource allocation and ensuring effective communication with customers about appointments.
- Manage the procurement of materials and supplies, including vendor sourcing, order placement, and delivery tracking.
- Provide comprehensive administrative support, including preparing quotes, maintaining records, updating databases, and generating reports.
- Conduct post-service follow-ups with customers to ensure satisfaction and address any concerns.
- Organise and maintain electronic and paper files for customer enquiries, job schedules, and material orders.
- Collaborate with engineers, management, and suppliers to ensure smooth operations and clear communication.
Qualifications:
- Proven experience in customer service or administrative support, ideally within the construction or trade industries.
- Excellent verbal and written communication skills, with a talent for engaging effectively with customers and colleagues.
- Strong organisational skills, meticulous attention to detail, and the ability to juggle multiple tasks efficiently.
If you are proactive and passionate about customer service, with excellent organisational skills, we would love to hear from you!
Why Join Us
- Competitive salary £25,000 - £28,000 pro-rata
- 20 days holiday pro-rata
- Pension
- Be part of a small, supportive team where your ideas and input truly make a difference.
- Help shape the growth of a business that values quality, teamwork, and innovation.
Pay: £25,000.00-£28,000.00 per year
Work Location: Remote
