Fratelli is an established independent Italian restaurant in the heart of Hebden Bridge, and we're entering an exciting new stage of growth with the opening of our new Italian deli alongside the restaurant.
We're looking for an experienced, hands-on General Manager to take responsibility for the day-to-day running of both the restaurant and deli.
This is an important role within the business. We're looking for someone who can lead from the front, take genuine ownership of the operation and maintain excellent standards across customer service, food, people and commercial performance.
Key Responsibilities
- Day-to-day management of the restaurant and deli
- Leading, motivating and developing the team
- Staff rotas, holidays and appropriate labour management
- Recruitment, training and performance management
- Maintaining excellent customer-service standards
- Stock ordering, stock control and supplier management
- Monitoring wastage, margins and operational costs
- Ensuring excellent food hygiene, allergen and health & safety standards
- Handling customer feedback and complaints professionally
- Maintaining high standards of presentation and cleanliness
- Supporting the owners in developing and growing the deli and wider Fratelli business
- Identifying opportunities to improve sales, efficiency and customer experience
About You
Essential:
- Proven management experience within hospitality
- Experience leading and developing a team
- Strong understanding of restaurant or food-service operations
- Excellent customer-service skills
- Good commercial awareness, including labour, stock, wastage and margins
- Confident making decisions and taking responsibility
- Organised, reliable and comfortable working in a busy environment
- A hands-on management style – we're looking for someone who is happy to lead from the front
Highly desirable:
- Deli, food retail, farm shop or premium food-hall experience
- Knowledge of Italian food, cured meats, cheeses and antipasti
- Experience managing both retail and hospitality operations
- Level 3 Food Safety qualification
What We're Offering
- Full-time, permanent position
- Competitive salary dependent on experience
- The opportunity to manage an established independent restaurant alongside an exciting new Italian deli
- A key role within a growing independent business
- Genuine responsibility and autonomy
- The opportunity to help shape and develop the next stage of Fratelli
We're particularly interested in someone who doesn't simply want to supervise shifts. We want a manager who takes pride in the business, spots problems before they become problems and takes ownership of getting things done.
If you're an experienced hospitality manager looking for a role where you can make a genuine impact, we'd love to hear from you.
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
Work Location: In person
