Job Title: Operations Manager
Salary: £38,470 per annum
Contract: Permanent
Hours: 37 Hours per week
Location: Home-based with regular travel across London and the South-East localities
Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.
We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.
About this role
We are looking for an experienced Operations Manager to provide operational leadership across our London and South-East services.
This is a key leadership role that will support the effective day-to-day delivery of services, ensuring operational challenges are resolved quickly, performance is monitored effectively and opportunities for improvement are identified and delivered.
Working closely with the Head of London and South-East and Director of Services, you will lead operational improvement initiatives, support service managers to deliver high-quality outcomes and provide direct line management to the Helpline Manager and Programmes of Support Manager.
The role will play an important part in building leadership capacity across the region, enabling a stronger focus on strategic priorities, contract delivery, partnership development and service growth.
About you
You will be an experienced operational leader with a track record of managing teams, driving performance improvement and successfully implementing change.
You will be confident analysing data, identifying risks and opportunities, and translating insight into practical action that improves services for carers.
You will be highly organised, solutions-focused and comfortable managing competing priorities across a diverse portfolio of services.
Strong relationship-building skills are essential, as is the ability to work collaboratively with colleagues, partners and stakeholders at all levels.
Experience within publicly funded, commissioned, health, social care or voluntary sector services would be advantageous.
Carers First Can Offer You
In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.
Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.
How to apply
To apply for our exciting opportunity and make a real difference to the lives of carers, visit the Carers First website and click on the ‘Apply Now’ button to begin your application.
Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.
Interviews
All successfully shortlisted candidates will be invited to an in-person interview which will also include a 15-minute presentation.
Closing Date: 23 August 2026
Interview Dates: 27 August 2026 / 02 September 2026
Carers First is an Equal Opportunities Employer
Positive Collaborative Ambitious
