The SIAM Problem Manager is accountable for leading and governing the end-to-end Problem Management process across a complex multi-supplier environment. The role is outcome-focused, ensuring that the root causes of incidents and service disruptions are identified, investigated, and addressed through effective supplier management, collaboration, and service integration. The Problem Manager will oversee problem governance, drive cross-supplier accountability for permanent resolutions, and ensure that corrective and preventative actions are delivered to improve service performance and resilience. Through proactive trend analysis, continual improvement, and data-driven decision-making, the role contributes to reduced incident recurrence, improved service stability, enhanced end-user experience, increased operational resilience, and the delivery of measurable business value
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
