We currently have the following opportunity:
Community Support & Enforcement Officer, 7 Posts - PKC13769
£34,424 - £37,784
Pullar House, Perth
An exciting opportunity has arisen in our newly formed Community Support and Enforcement Team (CSET) for Community Support & Enforcement Officers (CSEOs).
This is a highly visible frontline role that plays a vital part in keeping our communities safe, clean and welcoming. You will work across a broad range of duties including community engagement, parking and environmental enforcement, anti-social behaviour support and civil contingencies response.
Our officers are ambassadors for the Council and are often the first point of contact for residents, visitors, businesses and partner agencies, and are the “eyes and ears” of the communities they serve.
As a Community Support & Enforcement Officer, you will:
- Carry out high visibility patrols across Perth & Kinross to support community safety, environmental quality and ensure that people park responsibly at on and off-street locations.
- Engage positively with local communities, businesses and partner agencies, acting as a trusted and accessible local contact.
- Respond to and support investigations into anti-social behaviour and community safety concerns.
- Undertake environmental enforcement activities including issuing Fixed Penalty Notices where appropriate.
- Enforce parking restrictions and issue Penalty Charge Notices in line with legislation and Council policy.
- Support vulnerable individuals and identify safeguarding concerns.
- Carry out vehicle enforcement activities including DVLA work, vehicle immobilisation and removals.
- Support civil contingencies and emergency response arrangements, including participation in an on call rota.
- Maintain accurate records, provide reports and give evidence at court or adjudication when required.
- Deliver excellent customer service while working independently and as part of a team.
- Carry Out cash collection and carry out basic end user maintenance to our ticket issuing machines.
- Carry out visitor management duties in our rural areas, engaging and educating members of the public regarding their responsibilities concerning the outdoor access code and leaving no trace.
This is a physically and emotionally demanding role, carried out outdoors in all weather conditions, requiring resilience, professionalism and sound judgement.
Why join us?
- A varied and meaningful frontline role that makes a real difference to local communities.
- Comprehensive training and development opportunities.
- Supportive team environment.
- Commitment to staff wellbeing, equality and work life balance.
- Competitive local government pension scheme.
- Highly Competitive salary.
Please note, we are currently unable to offer sponsorship for this post.
We are looking for an excellent team player who understands the need to work collaboratively with colleagues across Perth & Kinross Council in addition to our external partners, recognising and valuing other people’s strengths.
You must be able to work on your own initiative in an organised and structured manner with minimal supervision and have a proven track record in delivering excellent customer service.
You must be flexible, maintain a high level of attention to detail, and be able to multitask and prioritise your work.
You will be able to identify and resolve problems independently at an early stage, offer solutions and work to a “think yes” approach, putting the customer first.
You should have a non-judgemental attitude, be empathetic and sensitive to the needs of our customers and always maintain confidentiality, in line with Data Protection.
You should have the flexibility and adaptability to respond to the constantly changing world of work.
As this role will have its challenges, it’s crucial that you are resilient to deal with these and any hurdles you may encounter, and that you have strength of character and are solution-focused to achieve the intended outcomes.
You will have a thirst for keeping your own knowledge and learning up to date and be open to ongoing personal development.
You will be computer literate with proven IT skills and competent in the use of all Microsoft packages.
You should have:
- Experience of dealing confidently with challenging situations and members of the public.
- Strong communication, conflict management and problem solving skills.
- A genuine commitment to delivering excellent customer service.
- The ability to work methodically under pressure and use initiative with limited supervision.
- Good IT skills, including use of Microsoft Office applications.
- An understanding of partnership working and community based service delivery.
- Awareness of health and safety responsibilities and equality, dignity and respect at work.
Essential requirements:
- Educated to Standard Grade level (or equivalent).
- You must have a valid UK driving licence as this post requires you to travel to a variety of locations across Perth and Kinross.
- Willingness to work shifts, weekends and take part in the on call rota.
- Ability to meet the physical demands of the role.
This is a physically and emotionally demanding role, carried out outdoors in all weather conditions, requiring resilience, professionalism and sound judgement.
Relevant training will be provided, including enforcement, first aid, conflict management, civil contingencies, suicide prevention and Naloxone.
Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours.
