Reporting into the Chief Network Officer, the Global Head of NetDev and Strategic Partners will own and scale Paysend's global payments network end-to-end. You will drive both network expansion and relationship management excellence across banking partners, PSPs, global card schemes — Visa, Mastercard, China UnionPay and the direct participation into local payment schemes or/and wallets. You will lead a team of RM Directors alongside with the product team across its 3 pillars; Payins, Payouts, and Banking + Regulatory.
Strategic planning is done as one Network team alongside the CNO. Company priorities are funneled through a Network-led prioritization process that you will help shape and execute.
What You'll Do (Responsibilities):
Own the entire end to end lifecycle of Network requirements to launch
Lead the hunt, evaluation, and onboarding of new banking partners, PSPs, APMs, and local rails to expand global coverage, improving unit economics as well as a balance of full redundancy
Own commercial and contract negotiations from term sheet to go-live
Drive strategy and execution for direct participation in local payment schemes where it creates strategic advantage — e.g. BLIK, SEPA, FPS…
Manage principal relationships with global card schemes: Visa, Mastercard, China UnionPay
Manage principal relationships with global strategic banks
Build the business case, regulatory plan, and operational readiness for direct scheme access in priority markets
Manage
Lead, coach, and scale a team of RM Director sacross AMER, EMEA, and APAC
Implement a world-class RM excellence framework: QBRs, partner scorecards, SLAs, escalation paths, and health metrics
Drive continuous improvement in partner performance across cost per transaction, uptime, FX, settlement terms, and feature adoption
Act as senior executive sponsor for Tier-1 strategic partners and own high-impact escalations
Ensure all partnerships meet Regulatory, Compliance, Legal, Risk, and Treasury requirements
Partner daily with the Network Product team
Translate partner capabilities into product requirements and go-to-market plans
Feed market and partner intelligence back into the Network prioritization process
Contribute to Network department strategy alongside the CNO
Help run the Network-led priority process that funnels company-wide priorities into an executable network roadmap
Own the P&L impact of network costs, deliver annual savings & routing optimization targets alongside product
Represent Paysend at scheme forums, industry bodies, and strategic partner summits
Own the Processes + Procedures of everything Network
Own and manage the Critical incidence escalation process
Own and manage Risks and controls around our Network and providers
