Hours: 35 hours per week, +on call
Tenancy Support Worker full time Mon-Friday Days 35hrs
About Goleudy
At Goleudy, we work tirelessly to prevent homelessness and create lasting change in people’s lives. Weprovide housing, support, and meaningful opportunities, with the mission of improving the lives of people threatened with or experiencing homelessness.
What Makes Goleudy Different
We use Solution‑Focused Practice (SFP), a strengths‑based approach that helps people notice what’s going well and take small, positive steps forward. You don’t need experience — we provide comprehensive training, and you’ll be supported as you grow your confidence and abilities.
About the Role
As the Senior Support Worker, you will lead our frontline team and ensure the delivery of safe, high‑quality, person‑centred support.
In this role, you’ll guide and mentor Support Workers, manage day‑to‑day service operations, and take the lead in embedding psychologically informed and strengths‑based approaches across the service. You will hold a small caseload, complete risk assessments, and work closely with partners across housing, health, and community organisations to help clients maintain their tenancies, improve wellbeing, and progress towards independence.
Who We’re Looking For
Compassionate, resilient individuals who are open‑minded, willing to learn and eager to support others using trauma‑informed and strengths‑based methods.
People with experience in supported housing, homelessness, or working with people with complex needs. We welcome applicants with leadership potential seeking to take the next step in their careers.
This is a dynamic and rewarding position for someone who thrives in a busy environment, is confident in making decisions, and is passionate about reducing homelessness and empowering others. As a Senior Support Worker with Goleudy, you’ll play a key role in shaping positive outcomes for individuals and supporting the development of a resilient, values-driven team. If you’re motivated, empathetic, and ready to make a meaningful difference, we’d love to hear from you.
What You’ll Do
- Create a welcoming, safe and supportive environment in the project
- Ensure the completion of risk assessments and support plans.
- Manage, support and guide a team of support workers.
- Ensure the recording of accurate case notes and maintain professional documentation.
- Ensure the service works in a trauma-informed, psychologically informed and Solution‑Focused way.
- Ensure the upholding of safeguarding, professional boundaries, GDPR and health & safety requirements.
- Work collaboratively with the team and external partners.
Essential Skills
- Excellent communication skills
- The ability to remain calm and reflective in challenging situations
- Empathy, patience and strong relationship-building skills
- Strong professional boundaries and confidentiality
- Good organisation, time management and IT competency
- Understanding of key issues such as homelessness, mental health, substance use, safeguarding, GDPR and health & safety
- Willingness to learn trauma-informed and solution-focused practice
Desirable Skills
- Experience in housing, support work, care, health, education or the voluntary sector
- Knowledge of the mental health system and substance use services
- Welsh language skills
- Level 3 Health & Social Care or similar
- Experience using de‑escalation techniques
Other Requirements
- Enhanced DBS check.
- Professional appearance
- Willingness to work shifts, including evenings and weekends if required
Pay: £28,673.00 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
