Team Member- Activity Venue and Bar (Hereford)
Matrix is a family-run activity venue offering a range of interactive activities and arcade games, quality food and drinks and a welcoming atmosphere where friends, families and groups of all ages can come together to relax, socialise and compete!
We're looking for friendly, approachable and reliable team members who genuinely enjoy working with people. If you're someone who takes pride in delivering exceptional customer service, enjoys being part of a supportive team and can help create a positive experience for every guest, we'd love to hear from you.
This is a varied, hands-on role where you'll be welcoming customers, hosting activities, serving behind the bar and helping to maintain the high standards our guests expect. Above all, we're looking for people with a positive attitude, great communication skills and a willingness to go the extra mile to ensure every visitor leaves happy.
Key Responsibilities:
- Serving a range of drinks and food and handling bar service
- Hosting and supervising activities for groups of all sizes, ensuring sessions run smoothly, safely and on time
- Monitoring all areas of the venue to ensure safety, behaviour and cleanliness standards are followed at all times
- Assist with stock management, including stock rotation, restocking shelves, and accepting and organising deliveries
- Manage time and communicate effectively with team members during busy periods to ensure prompt service and smooth operations
- Deliver excellent customer service and create a welcoming, fun atmosphere by being approachable, friendly and being available to assist guests throughout their visit
- Operate the till to process transactions, including activity check-ins, drink sales and general purchases
- Support general day-to-day venue operations as required
About You:
- Previous hospitality, bar, leisure, or customer service experience
- Confident, friendly, and comfortable interacting with guests of all ages and group sizes
- A strong team player who communicates well and supports colleagues during busy periods
- Quick-thinking and able to use your initiative when the venue gets fast-paced
- Independent and proactive when bookings are slow
- Reliable, punctual, and professional in your approach to work
- Comfortable handling tills, cash, and card transactions accurately
- Available to work evenings, weekdays and weekends
- Calm under pressure and able to maintain a positive attitude during busy shifts
Pay: £7.55-£12.21 per hour
Benefits:
Work Location: In person
