Location: London (Remote Position)
Hours: 40 Hours - Monday to Friday
Key Responsibilities
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Prepare and manage accurate client quotations, upload quotations and completion certificates to Premoni, and follow up opportunities to secure new business.
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Act as the main customer contact, handling enquiries, resolving issues, and ensuring a high standard of customer service and satisfaction.
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Coordinate order processing, raise purchase orders, manage goods receipting, and maintain accurate records of quotations, orders, and customer interactions.
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Administer operational processes including managing variations, uplift approvals, contractor attendances, permits, RAMS, and ensuring compliance with company procedures.
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Obtain and manage all completion documentation, maintain electronic and manual filing systems
Key Skills & Attributes
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Excellent communication and customer service skills, with the ability to manage enquiries professionally, build strong customer relationships, and resolve issues effectively.
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Highly organised and detail-oriented, capable of prioritising workloads, meeting deadlines, and ensuring accuracy in quotations, orders, and administrative processes.
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Strong IT and systems proficiency, including Microsoft Office, CAFM systems, and business platforms, with the ability to maintain accurate electronic records and documentation.
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Effective problem-solving and administration skills, able to identify and resolve issues relating to quotations, orders, and operational processes while supporting team objectives.
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Committed to compliance, health & safety, and information security, ensuring adherence to company procedures, reporting requirements, safe working practices, and data security standards.
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Must be able to pass SC Clearance
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
