If you are looking to work for a company which is making an actual difference and reaching new levels of great heights while still being attached to the ground, and where you get to enjoy the company of business savvy tech experts like yourself then DBaaS is your ultimate destination. The value DBaaS offer to its clients is access to skilled and dedicated professionals who are capable of and highly motivated to serve. In order to do so, it is essential that we first deliver to our people, which is mainly reflected by our organizational structure, policies, and procedures.
DBaaS Ltd is seeking an experienced IT Support Engineer to provide onsite technical support in Orkney and surrounding regions. The role is critical to meeting our 3-hour emergency response SLA for high-priority incidents.
Key responsibilities include:
- Attend onsite within agreed SLA (3 hours) for critical incidents
- Diagnose and resolve hardware, network, and system issues
- Provide hands-on support for servers, desktops, laptops, and network devices
- Perform installation, maintenance, and replacement of IT equipment
- Support VoIP systems and basic network troubleshooting
- Work closely with remote helpdesk and engineering teams
- Maintain clear documentation and incident reports
- Support routine maintenance and health checks when required
Candidate requirements:
- Proven experience in IT support (2+ years preferred)
- Strong knowledge of Windows systems, networking basics, and hardware troubleshooting
- Ability to work independently and respond quickly to urgent issues
- Full UK driving licence (preferred)
- Good communication and problem-solving skills
Location: Orkney / North Scotland (Regional Coverage)
Job Type: Contract / Part-Time (On-call with emergency response requirement)
