Warner Hotels runs a portfolio of over 160 applications and services across commercial, hotel operations, F&B, corporate and back-office domains. The Application Manager sits at the heart of making those applications work well for the business — ensuring they are properly configured, optimised, supported, and aligned to business needs.
There are three Application Manager roles sitting within the Architecture & Applications team, each covering a cluster of domains: Commercial, Channels & Payments; Hotel and F&B operations applications; and corporate applications such as Finance, HR, Procurement etc.
Key Responsibilities for the Applications Manager will be:
Application Support & Optimisation
Act as the primary point of contact for business stakeholders across your application domain — triaging issues, managing resolution through suppliers, and ensuring applications are functioning to expected standards.
Proactively identify configuration gaps, workarounds, and underutilised functionality that can be addressed to improve business outcomes.
Manage application upgrade and release schedules within your domain, coordinating with suppliers, IT, and business teams.
Vendor & Licence Management
Own day-to-day vendor relationships for assigned applications — managing support tickets, escalations, and SLA adherence.
Maintain accurate records of licences, user entitlements, and contract renewal dates within your domain.
Support the Head of Architecture & Applications in vendor performance reviews and contract negotiations.
Application Rationalisation
Contribute to the application rationalisation programme by identifying duplication, under-utilisation, and consolidation opportunities within your domain.
Provide data and analysis to support business cases for rationalisation decisions.
Business Engagement
Build strong relationships with business stakeholders — understanding their workflows, pain points, and requirements.
Translate business requirements into application configuration or change requests, working with vendors and the wider technology team to deliver.
The Technical Toolkit you'll need to have:
- Application support and administration across SaaS platforms.
- Hospitality, finance, or operational application landscapes (by domain of appointment).
- ITIL service management principles — incident, change, and release management.
- Data and reporting basics: ability to extract and interpret data from business applications.
- Microsoft 365 and collaboration tooling.
- 3+ years in an application support (6+ for commercial applications), systems administration, or business systems analyst role.
- Experience supporting SaaS applications in a multi-system environment.
- Domain experience in one or more of: hospitality operations (PMS, POS), finance/ERP, or commercial/CRM.
- Consumer sector or multi-site experience preferred.
We're looking for you to be:
- A Problem-Solver: You relentlessly chase down application issues and don't drop them until they're resolved.
- Business-Facing: You are comfortable with senior stakeholders and can translate their needs into actionable requests.
- Detail-Oriented: You keep accurate records of licences, tickets, and configurations — things don't fall through the cracks.
- A Relationship Builder: Suppliers and business stakeholders trust you because you follow through.
The benefits of working with us
- Annual Bonus: up to 20% of salary, based on your personal and business performance
- Pension scheme: 3% employer, 5% employee
- 25 days annual leave per year + flexible 8 bank holidays + you can purchase up to 5 days additional leave per year
- 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays
- Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
- Life Assurance
- Free Car Parking
- Electric Vehicle scheme
- Enhanced Family Friendly policies
- Refer a friend scheme
- Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
- Access to a discounts platform including a points based discount plan to increase your retail discounts
- Employee Assistance Programme
- L&G Care Concierge
- Glow Getters and Long Service Awards
We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [email protected]
