Company Overview
Baby Central is a growing Baby & Maternity distributor within the UK retail sector, supplying well-known baby and maternity brands through our own e-commerce platform and extensive network of bricks-and-mortar, and online retailers across the UK.
We specialise in products designed to support parents through pregnancy, new-born life and beyond. From Dr. Brown's baby bottles and Dreamgenii pregnancy pillows, to premium Bebecar prams and the innovative WonderFold Wagon range within the wheeled goods sector.
As a business, we are passionate about bringing innovative, trusted and high-quality parenting products to families across the UK, with continued growth across both retail and digital channels, Baby Central offers an exciting and fast-paced environment where creativity, collaboration and new ideas are encouraged.
Job Summary
You will play a vital role delivering great customer service and sales admin processing. A confident communicator, you will have a good eye for detail and be comfortable working with IT systems.
Responsibilities
- Order Processing/Administration via our web software (Shopify), Amazon, Retailers and Sage
- Liaising with our fulfilment warehouse to ensure a smooth order process and customer experience
- Arranging returns/credits and replacements
- Dealing with general customer queries via email and on the telephone
- Technical product support (full product training will be provided)
- Stock and inventory management for online order fulfilment
- Liaising with internal departments and preparing documentation to support order picking
- Occasional support in the warehouse picking operation during holiday cover
- Supporting other members of the team to cover holidays/absences
- Support at Trade/Consumer Shows as and when required
Requirements
- Have excellent communication and customer service skills via email and on the telephone
- A keen eye for detail
- Have good computer skills (knowledge of Microsoft Office and Sage 200 is desirable)
- Be able to take ownership of their own workload in a busy office
- Have time management skills
- Be able to work on own initiative and as part of a team
- Be flexible and eager to learn
- Advantageous - Amazon Vendor/Seller experience
Hours: Monday to Thursday 08:30-16:45 and Friday 08:30-15:30 with 30 minutes lunchbreak each day
Salary: Negotiable dependent on experience
Join us to be part of a vibrant and dedicated team committed to delivering outstanding support that makes a real difference!
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
