Hours
- 4 days pw, Monday, Wednesday, Thursday and Friday (20 hours pw)
What we can offer you
- A progressive working environment
- A place of work where you’ll see peoples lives get changed
- A supportive and caring tight-knit team
About the role
Join Our Audiology Team as an Administrator & Customer Support Assistant!
Are you passionate about helping others and delivering exceptional customer service? We’re looking for a dedicated and enthusiastic individual to join our Audiology Team. This role combines administrative responsibilities with hands-on training to become an Audiology Customer Support Assistant.
Key Responsibilities:
- Be the first point of contact for our customers, both in person and over the phone, providing friendly and professional support.
- Handle clerical tasks, including managing databases, booking, and rescheduling appointments.
- Address customer inquiries and resolve complaints with empathy and efficiency.
- Conduct basic hearing screenings for optical customers.
- Identify individuals who may benefit from a full audiology evaluation.
- Work with optometrists and staff to integrate audiology services into patient care.
- Offer clear guidance on hearing aid care, including cleaning, maintenance, and troubleshooting common issues. (No prior experience needed—we’ll provide comprehensive training!)
What We’re Looking For:
- Excellent communication skills, with a friendly and approachable manner.
- Strong organisational abilities and attention to detail.
- Confidence in using computer systems and searching databases.
- A good standard of written English and Mathematics.
- A proactive, can-do attitude with a genuine desire to help others.
Why Join Us?
- Comprehensive training in audiology support, including otoscopy, hearing aid care and basic repairs.
- Opportunities for personal and professional growth within a supportive team.
- The chance to make a real difference in the lives of people with hearing loss.
Training:
- Training will be provided in our Birkenhead store. You will need to be able to travel to both Birkenhead and Upton Sainsburys
Ready to take the next step in your career? Apply today and become an essential part of our Audiology Team!
Job Types: Full-time, Permanent
Pay: £12.91 per hour
Benefits:
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate:
- Birkenhead CH41 2XX: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
