Instrotech is looking for a confident and customer-focused person to join our sales team in Watford.
This is a varied role combining customer service, quotations, sales support and order coordination. You will spend a significant part of your day speaking with customers by telephone and email, helping with enquiries, preparing quotations and making sure orders and service requests progress smoothly.
This is not a high-pressure telesales role. We are looking for someone who enjoys helping customers, communicates clearly and takes ownership of enquiries from the first conversation through to completion.
About Instrotech
Instrotech is an established supplier of electrical and industrial test equipment and technical services.
Our customers range from large organisations and wholesalers to contractors, facilities engineers and self-employed electricians. Alongside equipment sales, we provide calibration, repair, hire, training and technical support.
The Role
Reporting to the Sales Manager, you will be an important first point of contact for existing and prospective customers.
Your responsibilities will include:
- Answering inbound telephone calls and customer emails.
- Understanding customer requirements and providing helpful, professional support.
- Preparing and following up accurate quotations for products and services.
- Providing information about pricing, availability and delivery.
- Referring technical enquiries and commercial negotiations to the appropriate Area Sales Engineer.
- Receiving and checking customer purchase orders.
- Following up stock, supplier and delivery queries.
- Liaising with the warehouse, sales and service teams to resolve issues.
- Supporting the administration and invoicing of calibration and repair work.
- Maintaining accurate customer and order records.
- Supporting the wider sales team during busy periods.
- Keeping the customer informed of progress for sales and service orders.
The role includes administration, but the main emphasis is on customer contact, quotations and providing a responsive and reliable service.
What We’re Looking For
You will ideally have experience in customer service, sales support, internal sales, quotations or order processing.
You should also have:
- A confident and professional telephone manner.
- Strong written and spoken English.
- The ability to build rapport with different types of customer.
- Good attention to detail.
- The confidence to discuss prices, quotations and delivery arrangements.
- A practical and calm approach to resolving customer queries.
- The ability to manage several enquiries and priorities at the same time.
- Good numeracy skills, including an understanding of discounts, percentages and VAT.
- Experience using Sage, a CRM, an ERP system or another order-processing system.
- Confidence using Outlook, Excel and other Micr.osoft Office applications.
- A willingness to learn about our products and technical services
Experience in electrical test equipment is not essential, as training will be provided.
Working Hours
This is an office-based role in Watford, working Monday to Friday 08:30 to 17:00.
Why Join Instrotech?
- A varied role with regular customer contact.
- Product and technology training.
- A supportive and knowledgeable team.
- Opportunities to develop your customer service, sales and technical knowledge.
- Quarterly company bonus scheme.
- Free on-site parking.
Pay: £30,800.00 per year
Benefits:
- Employee discount
- Free parking
- On-site parking
- Sick pay
Work Location: In person
