Make a Difference Every Day
Do you want to ensure that all victims and witnesses receive the support they need to cope with the impact of crime and build resilience? Working in the Office of the Police and Crime Commissioner (PCC) for Thames Valley is more than just a job, it’s a chance to have a direct impact on the lives of others.
About the Role
As a Senior Victims First Officer, you will work as part of a team providing a professional and consistent single point of contact for victims and witnesses of crime across the Thames Valley. You will provide high level expertise, supervision and line management to Victims First Officers, as well providing telephone contact with victims to assess their needs and ensure they can receive the appropriate emotional and practical support. This is an important role in ensuring that victims in the area get the support they need to cope and heal from the impact of crime.
Key Responsibilities
-
Provide supervision and line management to Victims First Officers to support them to be able to effectively carry out their role. This will include advising on key issues such as safeguarding, risk assessment and provide crime type expertise.
-
Take a multi-agency approach by liaising with partners and with victims to ensure service users have access to appropriate support and pathways are clear.
-
Engage with victims of crime (including vulnerable children/adults) to assess well-being concerns, on-going risks, impact and support needs and provide an escalation point for complex support needs or feedback..
-
Collaborate with specialist staff, victim care partners, volunteer services and third party service providers, to refer victims and co-ordinate support.
-
Provide follow-up telephone support using agreed intervention models or to obtain service user feedback.
-
Maintain accurate records of contact, information and actions to ensure accurate case management information and statistics.
-
Review and support on overall performance and delivery of the Victims First Hub and ensure processes and policies are being followed and regularly reviewed.
About You
The ideal candidate will have:
-
Experience of supervising and supporting a team of staff, preferably within a remote support service or call centre environment.
-
An ability to monitor and review performance data, both for the service and individuals, and respond effectively, including to changing and high demand.
- A focus on customer service, with empathy and dedication to supporting victims, witnesses and/or vulnerable people.
-
Experience of communicating with a wide range of people including working with vulnerable people or those in distress.
-
The ability to take personal responsibility and show resilience when dealing with conflict and vulnerable/distressed callers.
-
An aptitude and ability to accurately use relevant computer systems.
-
Good time management and organisational skills, with the ability to work on your own initiative, prioritise a demanding workload and demonstrate good decision-making under pressure.
Join Our Team
If you are a motivated professional with a passion for making a positive impact on the lives of victims and witnesses, we would love to hear from you. Apply now to join us in this rewarding and crucial role within the Office of the Police and Crime Commissioner.
As part of the Thames Valley Police family you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.
If you have any queries please contact the Recruitment Team at [email protected] quoting reference 23700. We will endeavour to respond to your query as quickly as possible.
Please use Google Chrome when completing your application, wherever possible, as this will enhance performance.
The closing date for enquiries and receipt of completed applications is Sunday 26 July 2026. Interviews will take place on Wednesday 29 July 2026
Find out more about our roles here
#LI-Onsite (for on site working)
