BOOKING & RESERVATIONS MANAGER
Up to £38,000 OTE | £32,000–£34,000 basic + service charge + bonus
We're looking for a warm, organised and proactive Booking & Reservations Manager to join our flagship Hoste venue in Canary Wharf.
If you're passionate about people, love the buzz of hospitality, and have a talent for turning enquiries into unforgettable experiences, this could be the perfect next step in your career.
Who We Are
We're Hoste – an award-winning family of independent pubs, dining rooms and cocktail bars across London.
Each venue has its own character, community and style, but they all share one mission:
To deliver hospitality that's personal, genuine and memorable.
We champion British produce, sustainable practices and the people who bring everything to life. Every member of our team plays a key role in shaping guest experiences and helping us grow a business built on trust, care and creativity.
Who You Are
You're a natural communicator with a genuine love for people and an eye for detail.
You take pride in making every booking feel personal, every event run seamlessly and every guest experience exceptional.
You'll be:
- Warm and professional — the first impression of the venue and the voice of our brand.
- Organised and calm — confidently managing multiple enquiries and bookings.
- Commercially minded — focused on maximising covers and driving event revenue.
- Collaborative — working closely with the floor, kitchen and management teams.
What's In It For You?
- £32,000–£34,000 basic salary
- Service charge and performance bonus (up to £38,000 OTE)
- 50% food discount for you and up to three guests (on or off duty)
- 100% of tronc distributed fairly across the team
- Clear career progression within The Yummy Collection
- Training in event coordination, booking systems and guest communication
- Opportunities to take ownership and develop your leadership skills
- Regular team socials and recognition awards
- £300 staff referral bonus
- Wellbeing support through the Licensed Trade Charity
- Nest Pension Scheme
- Be part of an independent, people-first business where personality and passion are genuinely valued
Key Responsibilities
- Manage all guest bookings, group enquiries and private events from initial enquiry through to completion.
- Respond promptly and professionally to guests by phone, email and in person.
- Coordinate table plans, pre-orders and event logistics with the kitchen and front-of-house teams.
- Maintain accurate booking records using systems such as ResDiary, OpenTable or SevenRooms.
- Maximise revenue through effective diary management and upselling premium experiences.
- Build lasting relationships with guests that encourage loyalty and repeat visits.
What We're Looking For
- Previous experience in reservations, events or guest relations within quality hospitality.
- Excellent organisational and communication skills.
- Outstanding attention to detail and a passion for delivering exceptional guest experiences.
- Confidence using booking platforms and CRM systems.
- A positive, professional attitude with genuine enthusiasm for hospitality, food and people.
Why Hoste?
Because we believe hospitality begins long before the first drink is poured.
As our Booking & Reservations Manager, you'll be at the heart of every guest journey—setting the tone, building relationships and ensuring every visit starts with exceptional service.
Join a growing family of independent venues that celebrates individuality, rewards ambition and gives you the freedom to make a genuine impact.
If you're ready to create memorable experiences from the very first conversation, we'd love to hear from you.
Pay: £32,000.00-£38,000.00 per year
Work Location: In person
