We are St Helens Borough Council
Located in the heart of the Northwest close to Liverpool, Manchester and Lancashire, St Helens is a modernising Council which is passionate and ambitious for the children and families we support, our communities and our workforce. As part of our transformation journey, we continue to build on our progress and put children firmly at the centre of our care. We can only do this because of our highly valued, skilled, and supported workforce.
Making A Difference as IT Technician
St Helens Council are seeking to appoint an IT Technician to provide IT support to a large secondary school. The IT Technician will be working as a part of a 3-person team and will be supported by the Network Manager and Senior Engineer. The role would suit someone with at least a years’ experience in the IT Industry looking to further their career. You will be providing both first- and second-line support to both staff and students. The school is also supported by the wider St Helens Schools ICT Team.
Ideally you will have some experience of supporting end user devices such as Windows PCs, printers, and iPads and audio/visual equipment. Experience of networking would be an advantage, such as patching, basic configuration and troubleshooting.
Any experience of Microsoft Office 365 admin and Windows Server Operating Systems would be an advantage.
Good customer service skills are essential. Experience of using a service desk is also required.
You must be organised, be able to take ownership of service desk calls and be able to prioritise calls based on impact.
A minimum of one years experience working in an IT support environment is required.
Service coverage hours are, Monday – Friday, 8am – 4.30pm. However, this post requires the flexibility to cover service demands as and when required between 8:00am and 5:00pm Monday to Friday.
Salary: £26,427 - £26,847 per annum
Hours: 37 hours per week
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.
This post is subject Enhanced DBS Disclosure.
Be scam aware: St Helens Council will never ask applicants to share payment information or charge recruitment fees when applying for vacancies. If in doubt, contact [email protected]
