Application Support Engineer
Salary: £40,000 - £45,000 + up to 15% bonus + profit share scheme
Location: Central Bristol - 3 days in the office / 2 days working from home
Type: Permanent
We’re looking for an Applications Support Engineer join an established IT Applications team within a global company, supporting a broad portfolio of business-critical systems and applications.
This is a varied, hands-on role combining day-to-day application support with troubleshooting, system improvements and project work. You’ll take ownership of application issues through to resolution, working closely with internal users, wider IT teams and third-party suppliers.
Key responsibilities
· Provide technical support across a range of enterprise and business applications
· Investigate and resolve application incidents, faults and performance issues
· Troubleshoot issues across applications, databases and supporting infrastructure
· Work with third-party suppliers to manage escalations through to resolution
· Support application upgrades, implementations, rollouts and enhancements
· Assist with application configuration, maintenance and monitoring
· Create and maintain technical documentation and knowledge articles
· Identify opportunities to improve systems, processes and the overall support service
· Work closely with colleagues across IT and the wider business
What we're looking for
· Previous experience within Application Support, Applications Analysis, Business Systems Support or a similar role
· Experience supporting enterprise or business-critical applications
· Strong troubleshooting and problem-solving skills
· Exposure to SQL / SQL Server and an understanding of databases
· Good knowledge of Microsoft includuing 365 and Active Directory / Entra ID
· Experience working within an incident/service management environment
· Strong communication skills and confidence working with both technical and non-technical stakeholders
Benefits
- Up to 15% annual bonus
- Company profit share scheme
- Private healthcare
- 25 days holiday with buy/sell options
- Enhanced maternity, paternity, adoption and shared parental leave
Pay: £40,000.00-£45,000.00 per year
Benefits:
- Enhanced maternity leave
- Enhanced paternity leave
- Private medical insurance
- Profit sharing
Work Location: Hybrid remote in Bristol (Bristol)
