Role: Membership Services Administrator
Salary: £24,784.56 per year
Job Type: Office-based. Full-time. permanent
Schedule: Monday – Friday 37.5 per week
Location: Ilminster
Dot-The-Eye Ltd are looking to employ a motivated and hardworking individual to join our successful Professional Development and Membership Team in this office-based role. Our company has a proven track record in managing Professional Associations and providing them with the tools for success in their business sector. This role supports our partners in providing both Individual and Corporate Membership services across a range of sectors.
We offer a friendly and relaxed working environment with a company culture that promotes the well-being of its employees.
Benefits:
- Monday to Friday working with the option of having every other Friday off.
- Monthly head & shoulder massage
- Casual dress code
- Life Assurance
- Pension
The Role:
This role is centred around providing membership services to several of our key clients along with occasional involvement in other Dot-The-Eye team activities.
Key Responsibilities:
- Answering telephone enquiries as first point of contact on behalf of Dot-The-Eye Partners.
- Processing individual member applications and renewals
- Co-ordination of individual membership records, communicating with new members, renewals, lapsing and changes, using required systems.
- Updating membership data as required.
- Processing corporate member applications and renewals
- Co-ordination of corporate membership records, communicating with new members, renewals, lapsing and changes using required systems.
- Updating corporate membership data as required
- Dealing with day-to-day individual and corporate membership by email, post or telephone
- Updating internal records of processes for membership activities as required
- Generating reports
- Reconciliation of data
- Attending meetings as required and producing minutes . These could be on MS Teams or in person.
The Person:
The key skills and qualities that will equip you for this busy role are:
- Confident telephone skills
- At least 1 year of working in a similar role.
- Established knowledge and skills in Microsoft Office365 including use of MS Teams
- A clear and established level of competency in written English
- Good organisational and time management skills
- Effective, clear, and professional communication skills, both written and oral
- Attention to detail.
- Ability to simultaneously work on different projects for different clients and deal with changing priorities.
- Confidence to work flexibly, either alone or as part of a team
- Minimum of 5 GCSEs at grade 4 or above
- Skills in working with databases or CRM systems would be beneficial but not essential as training will be given.
Finding the right person with the right attitude who will fit into the team is very important to us.
If you are keen on joining this exciting, forward-thinking company and take the next step in your career, then please upload a copy of your CV with a covering letter to include a statement outlining why you believe you are the right person for the post (not less than 350 words).
Applications will be reviewed as we receive them.
No Agencies Please
Job Types: Full-time, Permanent
Pay: £24,784.56 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Life insurance
Ability to commute/relocate:
- Ilminster TA19 0DH: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
- Administrative: 2 years (required)
Language:
Work Location: In person
