Are you passionate about delivering excellent customer service and making a difference in your local community?
We are looking for an enthusiastic, flexible and customer-focused Senior Library Assistant to join our team at Botwell Green Library.
Botwell Green Library is a busy and vibrant library serving a diverse community. The library provides access to books, digital resources, information services, learning opportunities and a wide range of activities for children, young people and adults. As part of Hillingdon's library network, Botwell Green Library plays an important role in supporting literacy, digital inclusion and lifelong learning for local residents.
As a Senior Library Assistant, you will help ensure the smooth day-to-day operation of the library, provide excellent customer service, support the delivery of activities and events, and act as a senior point of contact in the absence of a manager. You will be confident engaging with customers from all backgrounds, assisting with enquiries, supporting people with technology and contributing to a welcoming and inclusive library environment. The role also includes leading on aspects of library activities and acting as an escalation point when managers are not on site.
As a Senior Library Assistant, you will:
- Deliver excellent customer service and assist customers with a range of enquiries.
- Support customers with library services, digital resources, public PCs and printing facilities.
- Lead on the delivery of activities, events and promotions.
- Act as a keyholder and senior lead in the absence of a manager, ensuring effective service delivery.
- Support colleagues and help maintain a positive team environment.
- Assist with the promotion and presentation of library stock and displays.
- Work flexibly across the library service to support operational needs.
- Contribute to outreach activities and community engagement initiatives.
About you
We are looking for someone who:
- Has experience of working in a customer-focused environment.
- Enjoys working with a diverse range of customers, including children, young people and adults.
- Is a confident communicator with strong interpersonal skills.
- Can remain calm and professional when dealing with challenging situations.
- Is flexible, reliable and able to respond positively to changing priorities.
- Has good IT skills and is confident supporting customers with digital enquiries.
- Can work independently and use their initiative when required.
- Is enthusiastic about the role of libraries in supporting local communities.
Working pattern
This post is for 32 hours per week and the salary will be paid pro rata.
The working pattern for this post is:
Week 1
- Tuesday: 8.30am to 7.00pm
- Wednesday: 8.30am to 5.00pm
- Friday: 8.30am to 5.00pm
- Sunday: 9.30am to 1.00pm
Week 2
- Monday: 10.00am to 7.00pm
- Tuesday: 8.30am to 7.00pm
- Friday: 8.30am to 5.00pm
- Saturday: 8.30am to 5.00pm
- Sunday: 9.30am to 1.00pm
Please note: Applicants must be able to work the advertised shift pattern. We are looking for a flexible candidate who can also adapt to service requirements, including occasional work at other locations across the borough where required.
About us
At Hillingdon, putting our residents first is at the heart of everything we do. Our libraries are welcoming community spaces that provide access to information, learning opportunities, cultural activities and digital support. By joining our team, you will play an important role in helping residents connect, learn and thrive.
What we offer
In return, we offer:
- Local Government Pension Scheme
- Generous annual leave entitlement
- Training and development opportunities
- Employee assistance and wellbeing support
- Discounts and benefits through our employee schemes
