Client Services Adviser
Salary: £25,000 - £27,000 Salary (dependant on experience)
Full Time position,
Permanent Contract
Location: Leighton Buzzard, 5 Vimy Court, Vimy Road, Leighton Buzzard, LU7 1FG
Monday to Friday 9am – 5pm with an hour for lunch.
Introduction to NFU Mutual:
NFU Mutual Bedfordshire offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency:
At NFU Mutual Bedfordshire, our mission is simple:
To build trust, offer expert support, and deliver tailored insurance and risk management solutions to the people and businesses that power our community.
We’re proud to bring together the strengths of our Leighton Buzzard and Bedford offices to form one united agency, deeply rooted in the local area, yet equipped with the scale and expertise to support a wide range of insurance needs.
An exciting opportunity has now arisen within the Leighton Buzzard Agency office of NFU Mutual Bedfordshire.
About the role:
Your role will include dealing with incoming queries, quotations and payments. Handling existing motor, personal and commercial insurance policies for our current customers as well as initiating policies for clients new to NFU Mutual. You’ll apply your excellent, professional telephone manner to deal with any queries and to build long term relationships with our loyal customers. With your flexible approach you’ll provide administrative support and perform other office duties as required with a ‘can-do’, pro-active enthusiasm.
About you:
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You will be able to demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients.
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You will have good interpersonal skills, communication skills, & relationship building abilities.
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Sales and/or customer service experience is desirable however, insurance experience is not needed.
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A positive, people orientated approach to everything you do.
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I.T. literacy is essential.
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Minimum of Grade C in GCSE Maths and English (or equivalent) essential.
Above all though, you’ll relish the challenge of being part of a truly customer-focused team. In return, you can expect full training in order to become licensed to sell NFU Mutual’s products in a friendly and supportive environment.
Our commitment to you:
- A supportive and friendly working environment
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Ongoing training to support your development
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A key role within a growing business with potential to develop yourself with strong career progression opportunities
Benefits:
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Free on site parking
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25 days annual leave plus national holidays
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Pension scheme
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No Weekend / late working requirements
Please apply with CV and covering letter to: [email protected] .
We will keep recruitment information (including interview notes) for no longer than is reasonable, and this is generally for a period of 6 months, after which they will be destroyed.
