Billing & Collections Advisor – Carlisle
Role Profile
Are you a confident and motivated finance, billing or collections team member looking for your next opportunity?
We are looking for a customer focused, motivated individual for a role as a Billing and Collections Advisor to support Grain’s customer experience. As well as contacting customers on the telephone to collect outstanding payments, you will manage the billing aspect of customer accounts and follow our debt process to support customers to continue accessing our service.
You will have excellent customer facing skills, particularly with customers who may have fallen behind on payments. You will need to use your fantastic customer service skills and problem solving to reach an outcome that keeps our customers connected and reduces the risk of failed payments and terminated accounts.
You will also work with our revenue team to apply monthly offers to customer records, reconcile accounts and check credits have been applied correctly. This role will play a key part in the success of the Grain billing team, and accuracy and the ability to multitask is essential.
Main Responsibilities
- Monitoring customer accounts to identify overdue payments
- Keeping accurate records and reporting on collection activity
- Outbound and Inbound contact to customers to collect payments and ensure payment method is up to date
- Understanding and explaining customer sales offers and discounts
- Assigning overdue payments to ensure balances are correct
- Checking credit applied to accounts are correct
- Assisting with revenue assurance checks
- Spot trends on accounts to identify areas for improvement and limit risk
- Resolve billing and customer credit issues
- Process payments on our CRM
Working hours
37.5 hours per week, these hours will be worked on a rota basis between the business hours of
- Monday – Friday 9.00am – 7.00pm
- Saturday 9.00am – 5.00pm
- Sunday 9.00am – 5.00pm
To meet the needs of the customer, you will need to be flexible with your working hours
Experience required
- Knowledge of billing procedures and collection techniques
- Experience and knowledge of MS Office
- Comfortable working with targets
- Patience and ability to manage difficult conversations
- Skilled in negotiation
- Problem-solving skills
- Customer service experience
Excellent Employee Benefits
- Salary £24,785 per annum
- 33 days annual leave (including bank holidays)
- Up to 7% pension contribution
- 4 times salary life insurance cover
- Employee Incentive Scheme
- Employee Referral Scheme
- Perks at Work Scheme
About Grain
Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.
With c. £200m of investment raised to date, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!
Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.
Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.
Job Types: Full-time, Permanent
Pay: £24,785.00 per year
Benefits:
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
Application question(s):
- Do you have any unspent criminal convictions or conditional cautions?
Work Location: In person
