Dispatch Operator / Administrator
Location: Barnsley
Job Type: Full-Time, Permanent
Working Hours: Monday to Friday
Additional Pay: Bonus Scheme
Join Our Dispatch Team at Sun Dental
We are seeking a highly organised and motivated Dispatch Operator / Administrator to become an integral part of our busy Dispatch Team. This is an excellent opportunity for an individual with previous dispatch or logistics, experience who thrives in a fast-paced environment and possesses excellent computer and communication skills.
Attention to detail is essential in this role, as you will be responsible for ensuring dental cases and accompanying documentation are accurately processed and dispatched to clients across the UK using our specialised management system, Magic Touch and different courier apps. Experience working extensively with computer systems and electronic data is highly desirable.
As a valued member of our small and supportive team, you will be expected to demonstrate a flexible, hands-on approach and be willing to assist other departments when required during busy periods.
Key Responsibilities
- Processing invoices and generating courier labels, ensuring they are accurately matched to the correct dental cases.
- Preparing, wrapping, and packing dental cases for dispatch through various courier services and Royal Mail, meeting strict daily deadlines.
- Managing dispatch administration and maintaining accurate electronic records using our company management system, Magic Touch (full training provided).
- Tracking parcels and liaising with courier companies to resolve delivery issues, delays, or lost shipments.
- Communicating proactively with customers to provide updates on deliveries and resolve enquiries professionally.
- Delivering outstanding customer service at all times.
- Supporting other departments during busy periods when a practical, team-focused approach is required.
Skills & Experience
Essential
- Excellent attention to detail and accuracy.
- Strong computer and data-entry skills.
- Good organisational and time-management abilities.
- Excellent verbal and written communication skills.
- Ability to work effectively under pressure and meet deadlines.
- A positive, flexible, and proactive approach to work.
- Strong customer service skills.
Desirable
- Previous dispatch, logistics, warehouse administration, or shipping experience.
- Experience working with courier systems and parcel tracking.
- Experience within a manufacturing, laboratory, or production environment.
What We Offer
- Full-time, permanent employment.
- Comprehensive training on our Magic Touch system.
- Bonus scheme.
- Supportive team environment.
- Opportunity to join a well-established global dental business based in Barnsley.
Ability to Commute/Relocate:
Applicants should be able to reliably commute to Barnsley or be willing to relocate prior to commencing employment.
Preferred Experience:
Minimum 1 year of logistics, dispatch, or similar administrative experience.
Work Location: In Person
If you are a detail-focused individual with strong computer skills and dispatch experience who enjoys working in a busy office environment, we would love to hear from you. Apply today and become part of the Sun Dental team.
Job Type: Full-time
Pay: £26,000.00-£28,000.00 per year
Ability to commute/relocate:
- Barnsley, South Yorkshire: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Logistics: 1 year (preferred)
Work Location: In person
