We are looking for a motivated and customer focused individual to join our Business Rates & Sundry Debt Team. This role is being advertised at 29 hours per week.
This is an excellent opportunity to be part of a small, dedicated team responsible for the administration and collection of Business Rates & Sundry Debts. The role is varied and includes processing changes to accounts, administering reliefs and exemptions, issuing bills and invoices, handling refunds amongst other duties.
You will deal directly with customers and other stakeholders by telephone, email, in writing and occasionally face to face, providing advice and guidance on liabilities, payment arrangements and recovery processes whilst delivery a high standard of customer service.
Working in a fast paced environment, you will be required to maintain accuracy, meet deadlines and manage competing priorities, whilst contributing to the effective collection of income for the Council.
Subject to successful completion of training the post offers a hybrid working arrangement and the opportunity to develop your knowledge of Business Rates and Sundry Debts within a supportive team environment.
Closing Date: Midnight on 07 August 2026
Interview Date: 20 August 2026
The successful candidate will have experience of working in an administrative, financial or revenue related environment and be able to demonstrate excellent attention to detail and accuracy. Experience of Business Rates, Sundry Debts or a local government revenues service is desirable but not essential.
You will be a confident communicator with the ability to deal effectively with customers both verbally and in writing, including in challenging situations. You will be able to work independently whilst also contributing positively as a part of the wider team.
Applicants should be competent in Microsoft Office applications and have excellent IT skills. You should ideally have experience of using the Civica Open Revenues system, although this is not essential as full training can be provided.
You will be numerate and literate to GCSE standard or equivalent (including Maths and English), have a professional and customer focused approach, and be enthusiastic about learning new processes and contributing to service improvements.
Great Yarmouth Borough Council has the goal to achieve excellence for the Borough. We don’t just say we are ambitious; we mean it. We are always looking at the ways in which we can improve and be the best that we can, providing the best for the people who live, work, visit and operate businesses in the Borough.
We have big plans for the future and massive opportunities ahead. We are one of the most successful enterprise zones in the country, Great Yarmouth is England’s offshore energy hub and Norfolk’s biggest seaside resort at the edge of the Broads National Park. The challenges we face in the borough are wide, but our commitment to achieving more has never been so focused.
We know that our team members are our most valuable asset, working hard to achieve our short and long term goals. Find out more about the people who work with us, and if you are as ambitious as we are, apply now and be part of our team.
We offer a range of exciting benefits as an employer and are committed to a policy of equal opportunity in employment and the services we provide.
There is more information on the Jobs page of the Great Yarmouth Borough Website, with details of how to apply and the recruitment process. You will also be able to find more details regarding DBS checks (if relevant for the job role), Right to Work checks, along with details of our values and behaviours, agile working and our Privacy Notice.
