Case Officer and Workflow Support (EO)

Building Safety Regulator
Newcastle upon Tyne

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Job details

Permanent | Part-time | Full-time
£31,657 - £34,570 a year
2 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Childcare
Sick pay

Qualifications

Administrative experience
Presentation skills
Account management

Full job description

Details

Reference number

469366

Salary

£31,657 - £34,570

Standard

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, Bootle, Cardiff, Edinburgh, Leeds, Newcastle-upon-Tyne, Nottingham, Sheffield

About the job

Job summary

Your role is vitally important to the effectiveness of the BSR in ensuring the safety of residents in communities by managing cases effectively through coordination of internal and external partners and ensuring all stages of the assessment process are followed.

You will support Regulatory Leads with the High Risk (HRB) operational functions: Building Control and In-Occupation.

The Building Control function is about ensuring HRBs are designed and built to approved standards.

As part of the Operational Delivery Team, you will work with Regulatory Leads to bring together and support regulatory partners including building, structural and fire safety specialists to ensure cases are progressed efficiently and effectively.

The role in vital supporting the efficient allocation, onboarding, and tracking of Multi‑Disciplinary Team (MDT) members across regulatory areas. The postholder ensures that operational data is accurate, supports key administrative processes, and provides essential coordination across internal and external stakeholders to maintain a high‑quality service.

The roles are split across two different work areas within the BSR Building Control Team; Building Control Casework and Building Control Workflow.

Part Time

Part time working hours are available for this role. We can accept part time applicants who can commit to working a minimum of 30 hours per week. Due to the nature of the role, there is a business need for coverage over 5 days.

Travel

Please note that occasional travel to other BSR locations will be required for meetings, training, and other business needs. This may include the occasional overnight stays.

Job description

The Building Safety Regulator (BSR) became an Arm's Length Body (ALB) of Ministry for Housing, Communities, and Local Government (MHCLG) on 1st June 2026.

The BSR is a Non-crown, Non-Departmental Public Body (NDPB), and as such its employees are Public Servants, rather than Civil Servants.

All employees will have access to:

The Civil Service Pension Scheme.
Civil Service Jobs and the ability to apply for roles advertised Across Government.
The entitlement to compensation being calculated in line with the Civil Service Compensation Scheme.

Existing Civil Servants transferring into BSR will have their continuity of Service recognised for the purposes of sick pay and annual leave entitlement. However, if they later move to another Civil Service department, continuity of service may not automatically be recognised by the receiving department.

This would be subject to that departments own policies and arrangements.

Key Responsibilities

Maintain accurate case management systems, trackers, MDT commissioning records, allocations, case details, and operational updates to support reporting and governance.
Ensure D365 assessment files contain complete and accurate information from all partners, including application review activities and assessment outcomes.
Conduct linked case, compliance, workload, governance, and conflict of interest checks, escalating risks, dependencies, and concerns to managers where appropriate.
Manage shared mailboxes and MDT communications, providing timely responses, issuing allocation notifications, and acting as a key point of contact for MDT members.
Provide operational support for Section 13 requests, local authority and Fire and Rescue Service enquiries, and other bespoke resource requests.
Collaborate with managers, case officers, and stakeholders to support efficient case progression and achievement of key milestones.
Analyse, review, and report on data from multiple sources, producing operational insights, managing backlogs, and supporting informed decision-making.
Contribute to continuous improvement activities, process enhancements, data quality initiatives, and other tasks directed by senior managers to support business objectives.

Person specification

Experience working in a fast paced operational, administrative or data handling environment, completing case work or account management.
Experience maintaining accurate records, trackers, or case management systems.
Experience using judgement and initiative to manage cases including identifying areas for action, implementing decisions by others, and identifying opportunities to improve practices.
Experience communicating professionally and maintaining relationships with a range of stakeholders. Providing good customer service to all parties, managing expectations sensitively and communicating clearly, regularly and at an appropriate level, in writing or over the telephone.
Experience managing shared inboxes or delivering customer-focused support.

Hybrid Working

At BSR, we are proud to be able to offer our people the opportunity to work in a hybrid way which combines working from home and the office. This is a voluntary, non-contractual arrangement, and your allocated office will be your contractual place of work.

There will be a requirement to travel to the office for various activities, e.g., collaborative working, supporting and training colleagues. If hybrid working is suitable for you and your role, you will be expected to attend the office, or other business-related site, for 60% of your working week. The arrangements will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be taken into account.

Therefore, we would encourage candidates to consider if the commute from home to the office is a feasible distance to travel before making an application. Please note that if you are successful, hybrid working will be discussed prior to taking up the post.

Behaviours

We'll assess you against these behaviours during the selection process:

Delivering at Pace
Communicating and Influencing
Working Together
Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

Delivering at Pace
Communicating and Influencing

Benefits

Alongside your salary of £31,657, Building Safety Regulator contributes £9,171 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity

We invest in our people with;

Competitive rates of pay
Access to the highly competitive Civil Service Pension Scheme to which we contribute 28.97% far more than in the private sector
Family friendly policies and working hours to help balance your home life and career
Carer friendly policies to help create a supportive working culture
185 hours annual holiday increasing to 222 hours after 5 years' service, plus public holidays
Parental leave benefits
As a member of BSR you will gain access to a wide range of fantastic benefits that you can take advantage of such as the Cycle to Work Scheme, E-Gift Cards, and Vouchers via our partner EdenRed.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Upon submitting your short application form, you will be invited to complete a Civil Service Verbal Reasoning, Numerical and Casework Skills Tests.

Please complete the online tests as soon as possible, within 24-48 hours is recommended, to allow time to complete your full application.

If you successfully pass the test, you will then be invited to complete the final stage of your application.

You must complete the online tests and your full application form by 12:00 on 17/08/2026. If you fail to complete the online test and full application form before the deadline, your application will be withdrawn.

Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

There will be maintenance for online tests on Sunday 02 August 2026. This means you will be unable to access the online tests between 15:00pm and 00:00 pm. Your progress will be saved, and you will be able to continue once the tests are available again.

You will be asked to complete two written behaviours of no more than 250 words each. You will also be asked to complete an anonymised Personal Statement, of no more than 750 words which demonstrates how you meet the personal specification of the job advert.

Application Guidance

Please access the following link for guidance on how to apply and how to complete a Personal Statement How to apply

Please access the following link for guidance and further information on the Civil Service Tests, including practice tests: Civil Service online tests - GOV.UK

Sift Information

The sift will take place from week commencing 17/08/2026 where you will be scored on the written Behaviours of Delivering at Pace, Communicating and Influencing and Personal Statement.

IMPORTANT: Please be advised that the sift will be conducted on a knock-out basis. An initial sift will be conducted on the Behaviour Delivering at Pace, followed by behaviour Communicating and Influencing, followed by Personal Statement. You must meet the benchmark at each stage to progress to the next stage. If you do not meet the standard at any stage, you will not receive a score for the next stages.

Interview Information

Interviews will take place from week commencing 07/09/2026 where you will be scored on the Behaviours within the advert.

In the event of a tie break, the Lead Behaviour Delivering at Pace will be used to determine outcomes.

Please note Sift and Interview dates may change due to panel availability.

Sponsorship

This role is not open to application from those who will require sponsorship under the points-based system. Should you apply for this role and require sponsorship your application will be rejected, and any provisional offers of employment will be withdrawn.

Please note that a Reserve List will be held for the period of up to 12 months. There is no guarantee you will be offered a role from our reserve lists, so if you see a vacancy on Civil Service Jobs that you are interested in, we recommend you apply.

BSR reserve the right to conduct additional checks, including Google and social media checks, when recruiting candidates into a role within BSR. These checks will be carried out in line with the Civil Service Commission Principles and, if used all candidates will be subject to these additional checks.

From 23rd June 2025, if you are successful at interview, as part of your pre-employment checks, HSEs Recruitment Team are required to check your details against the Internal Fraud Hub (IFH), using your personal details name, NINO, and date of birth. If you are included on the database, you will be refused employment. If you believe that there has been an error in the inclusion of your data and wish to make an appeal, please contact the CO email box [email protected].

Details of the types of internal fraud/dishonesty covered by this process are defined by the Cabinet Office and can be found here Internal Fraud Register privacy notice - GOV.UK

It is the candidates responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful in their application. For a summary of BSR terms and conditions, please see the attached BSR Terms and Conditions document.

Progression through pay ranges is subject to annual pay awards as permitted within annual pay remit guidance and negotiations with Trade Unions.

BSR is proud to be a part of the Disability Confidence Scheme (DCS). As a Disability Confident employer, we positively welcome applications from disabled people. We are committed to making workplace adjustments to ensure anyone can participate in the recruitment and selection process.

If, during the application or interview process, you require any assistance due to a disability or a medical condition, please contact us at the email address below to discuss how we can support you. For example, if you have a disability, and you need an application form in an alternative format or you would like to know more about our recruitment process, please contact: [email protected] or

If successful in securing your role, BSR can provide suitable workplace adjustments to support you throughout your career with BSR.

Any move to BSR from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility here.

Please note, if you are a current civil servant and you are currently undergoing any of the following formal actions your application will not be progressed any further;
Formal discipline action, any formal action regarding attendance, poor performance or any restriction of duties as a result of disciplinary action.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : David Thompson
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you believe that Civil Service Commission principles of selection for appointment on merit on the basis of Fair and Open competition have not been met, you can raise a complaint by emailing: [email protected] or by writing to HSE at the following address:
HR Resourcing Team, 2.3 Redgrave Court, Merton Road, Bootle, Merseyside, L20 7HS.

If you are not satisfied with the response you receive from the Department, you can contact Civil Service commissioners:
https://civilservicecommission.independent.gov.uk/code/civilservicecodecomplaints/

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Details

Reference number

Salary

Job grade

Contract type

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Key Responsibilities

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information

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