Jenkins Group
Jenkins Group is a port-centric cargo handling, warehousing, and logistics business specialising in the paper and forest products sectors. Our excellent customer care and engagement is built on our foundation of a strong operational performance, carried out in a safe and compliant environment. We have a solid record for outstanding service, streamlined facilities, plus exceptional management and logistic capabilities. Our customers are typically global forest product manufacturers and our core market is bulk and containerised cargo shipments arriving into the UK and Ireland by sea.
Jenkins has been at the forefront of innovative port logistics solutions for over 40 years, consistently delivering a quality service across a range of activities from stevedoring, container operations, warehousing and road transportation services. We are headquartered in Belfast, Northern Ireland and operate in 13 different locations across the UK and Ireland, including Felixstowe, Belfast, Derby, Dublin, Hull, Liverpool and Sheerness.
The Role
If you are looking for a career that will develop and challenge you, then this is a fantastic opportunity to be part of a growing, innovative team and company, where we will support you in your progression to reach your full potential.
This role supports us in our drive for a high-performance culture with continuous improvements to our service delivery. The overall aim of the role is to work in collaboration with the Customer Service Team, in communication with Operations, Transport, and other business functions to provide efficient and outstanding customer service. The role will work as a key communicator in the business, integrating and partnering across functions to ensure the highest standard of service is given to our customers.
The Person
Essential Criteria:
- GCSE grade C and above In English and Maths and A Level (or equivalent) educational achievement;
- Current administration experience in a customer account handling service and/or logistics coordination;
- Experience of working closely with Operational Teams for service delivery;
- Excellent working knowledge of Microsoft office products, particularly Microsoft Excel and Word;
- Ability to develop good working relationships with customers and colleagues.
- Experience in communicating at different levels across an organisation and the ability to adapt tone and style to suit audience;
- A demonstrable track record of excellent organisational, analytical, prioritisation and problem solving skills, e.g. able to establish a clear structure to your work to maximise the best use of your time;
- The ability to detail with and manage competing priorities with precision and accuracy;
- Professional written communication style;
- Experience in problem solving and working proactively towards solutions.
Competencies
The key competencies required for the effective performance of the role are:
- Customer Service Orientation
- Planning, Prioritising and Organising
- Diligence
- Teamwork and Collaboration
- Communication
- Commercial Awareness
- Flexibility/Adaptability
- Relationship Management
In Return We Offer:
- A salary of £29,120;
- State-of-the-art modern office space, based within the Port of Liverpool;
- Free on-site Parking;
- Contributory Pension scheme;
- Life Assurance Scheme;
- Development Opportunities & built-in pathway for career advancement;
- Opportunity to be part of a strong private equity backed business at an exciting stage in our growth.
Please note that the closing date for receipt of completed applications is Monday 7th August @ 12:00 noon
Job Types: Permanent, Full-time
Pay: £29,120.00 per year
Work Location: In person
