Parts Coordinator (Gas & Electrical)
About the Role
We are looking for a Parts Coordinator to support our busy gas and electrical repairs and installations team.
This is a key role responsible for managing the full parts process—from receiving engineer requirements through to ordering, tracking, and coordinating job completion. You will play a vital part in keeping engineers productive and ensuring customers receive a fast, efficient service.
This is not a general admin role. We are looking for someone who can prioritise urgent jobs and take ownership of the process.
Key Responsibilities
Parts Ordering & Coordination
- Receive and review parts requirements from engineers
- Identify and accurately source correct parts
- Prioritise urgent breakdowns (e.g. no heating/hot water)
- Order parts from approved suppliers
- Ensure engineers have parts to complete jobs first time
Supplier Management
- Track orders and delivery times
- Resolve delays, shortages, and queries
- Maintain accurate records of orders and costs
Engineer & Customer Support
- Communicate daily with engineers on job progress
- Provide updates on parts and timelines
- Contact customers to arrange return visits
- Schedule jobs based on urgency and engineer availability
Systems & Administration
- Update CRM/job management systems
- Maintain clear records of outstanding parts and actions
- Support operations reporting and process improvements
Stock & Efficiency
- Identify commonly used parts
- Support van stock improvements
- Help reduce repeat visits and delays
About You
- Confident working with engineers, suppliers, and trade parts
- Strong organisational skills and attention to detail
- Able to prioritise in a fast-paced environment
- Comfortable using systems and learning new software
- A proactive problem-solver with a can-do attitude
Experience Required
- Experience in coordination, scheduling, or parts ordering
- Strong administrative and communication skills
What We’re Looking For
- Technically minded
- Calm under pressure
- Highly organised
- Reliable and efficient
- Strong communicator
- Customer-focused
Why Join Us?
- Be part of a fast-paced, growing team
- Play a key role in improving efficiency and service delivery
- Work closely with experienced engineers and suppliers
- Opportunity to develop within the business
Apply now if you have experience supporting engineers and enjoy a role where organisation, technical knowledge, and problem-solving make a real impact.
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Free parking
- On-site parking
Work Location: In person
