The Langham, London; Europe’s first Grand Hotel, is currently recruiting for an On Call Spa Therapist to join our talented Chuan Body + Soul team. In this role, you will provide treatments for clients, be passionate about health and wellbeing and driven by the desire to provide excellent service.
This is a ‘0’ hour contract, and your hours of work will be dependent on our business volumes.
In the role of On Call Spa Therapist, your key focus will be to:
- Extend a welcoming experience for our clients
- Carry out a variety of treatments
- Follow Forbes and brand standards
- Be fully aware of treatment menus and product knowledge
- Assess guest needs through thorough consultation prior to treatment
- Adhere to the operating procedures of Chuan Body + Soul
- Promote spa and body care products
- Ensure all treatment rooms are set up according to standards prior to the treatment
- Maintain clear lines of communication within the Spa and hotel in general
Do you have? -
- Experience in a similar position and environment with a firm understanding of excellence in customer service
- Spa/Beauty qualification at NVQ Level 2 or equivalent (a professional background in beauty therapy and a Spa/Beauty qualification in CIDESCO/CIBTAC/ITEC/ NVQ/ VTCT is desirable)
- Certification in beauty and massage therapy is essential
- Knowledge of product lines, including Kerstin Florian, Jacqueline Piotaz, OTO, and Zelens is desirable, but not essential, as training will be provided
- Excellent communication and interpersonal skills
- Warm and caring attitude towards the health and well-being of clients
- The drive to work towards targets in treatment and retail
- The ability to work well in a team
- Good time management skills
