The retail landscape is changing more rapidly than ever, with our shopper habits shifting to trend led and demanding authenticity and experience over brand and product. We are looking for engaging individuals to join us on the journey of change and navigate the future of retail with delivering impactful training. Representing your brand, you will focus on animating our heritage and values in store, whilst
developing partnerships to drive retail business within our key retailers and store teams. Your mission is to inspire our customers to drive engagement, loyalty and performance of the brand.
Joining us…
- You will demonstrate genuine excitement, love for people and luxury retail, with our mission to drive loyalty and memorable in store customer experiences.
- You ooze passion for Make-up, and keep up to date with current trends and application techniques to motivate with intent and inspire our fast paced, ever- changing retail teams to drive results and build a connection and love for your brand
- You will be a driven self starter, and have the ability to create a real buzz and excitement through engaging with the variety of retail teams on store visits, whilst being service and experience led.
- Your creative flare and innovative eventing ideas will come to life whilst planning and executing in store events, with the business goal to drive retail targets.
- Your passion for influencing people will come to play when leading from the front, sharing best practices with exceptional eventing. Aligned with our values, whilst being trend led and commercially aware.
- You are digitally savvy and actively engage with social media trends to create content, with executing a strong on camera presence. You will have a proven track record of facilitating masterclasses.
- You will work with influencers and fashion shows to create beautiful brand looks.
Key Responsibilities…
- You will deliver Masterclasses to various size groups of clients and influencers, driving retail results in your given stores on a daily basis.
- You will deliver retail through activity and have the ability to switch on sessions when pre booked activity is cancelled or under subscribed.
- You will have the ability to influence stakeholders and be results oriented, engaging in the delivery to impact positive growth and master retail excellence. Being accountable for the performance of the events in your stores.
- You will be a genuine Brand Ambassador, confidently leading the animation and coaching for retailer engagement whilst bringing our brands to life. You will be responsible for growing our retail business through achieving business metrics and incremental growth.
- Following brand guidelines you will create videos and content for education and social media
- Assist the Advocacy and Influencer team on request
- Driving CRM & Data capture at all events/store visits to increase customer loyalty
Must Haves…
- Minimum of 3 years Retail experience
- A very high level of make up artistry
- Proven track record of driving retail results, providing exceptional customer service
- Proven track record of regularly setting up, promoting and executing successful face to face and virtual masterclass events.
- Flexible approach to availability in line with the needs of the business.
- We would love your animating magic to be spread across UKI, therefore we would need you to be comfortable with travelling and occasional overnight stays. This role is store based, so you will be comfortable travelling within the region to multiple different stores
- Well developed analytical skills, with the ability to approach in identifying opportunities.
MY DELIVERABLES/OUTCOMES ARE:
- Achievement of Event Targets
- Contribute to driving Retail Performance in region
- Exceptional consumer experience
- Social/Content creation
MY CORE KPIS ARE:
- Sales Target Achievement
- Event Target Achievement
- CXE & NPS Results
- Social content creation & KPI
I HAVE IN-DEPTH KNOWLEDGE OF:
- Artistry & Beauty
- Eventing
- Retail Driving
- Coaching
- Consumer & Customer needs
- Retail Acumen
- Social trends
MY KEY STAKEHOLDERS ARE:
- One Luxe Store Manager/Flagship/FSS Manager
- Area Managers
- Retail Director
- Education/Training
- Artistry team
MY KEY SKILLS ARE:
- High level Artistry
- Retail Acumen
- People Engagement
- Coaching
- Events
- Digital/Socia
