Customer Care Advisor
Location: Five Oak Green
Hours: Full Time, 45 hours per week
Salary: Competitive (TBC)
About the Role
Alpha Wholesale is seeking a proactive and customer-focused Customer Care Advisor to join our busy sales and customer care team. Reporting to the Customer Service Manager, this role is key to delivering an excellent experience for our customers while supporting the wider sales function.
This is a great opportunity for someone with a confident telephone manner and a genuine passion for customer service, who thrives in a fast-paced sales environment and enjoys building strong relationships with customers.
Key Responsibilities
- Answering all incoming sales line calls promptly and professionally.
- Accurately inputting orders into INTACT IQ to maintain workflow and meet delivery standards (SLAs).
- Upselling when appropriate to support business growth.
- Resolving simple enquiries personally, escalating to Account Manager level only as a last resort.
- Engaging in telesales activities and actively hunting for new sales opportunities.
- Managing customer accounts effectively and building long-term relationships.
- Following up on sales leads and customer enquiries to ensure satisfaction and repeat business.
- Managing quotes efficiently and in a timely manner.
- Calmly and efficiently escalating complaints and issues when necessary.
- Working closely with Sales, Operations, Warehouse, Drivers and Finance teams to ensure a seamless customer experience.
Skills and Experience
Essential
- Excellent telephone technique and manner.
- Dedication to customer service excellence.
- Aptitude for understanding practical and technical matters.
- Team player with a positive manner at all times, especially towards customers.
- Willingness to do what it takes to succeed in a sales environment.
- Good general education including Maths and English; a technical subject is an advantage.
- Self-confident with a positive outlook, strong influencing skills and personal resilience.
- Able to build rapport quickly and form effective working relationships with colleagues and customers.
- Strong organisational and time-management skills, with a calm approach even under a high workload.
What We Offer
- Competitive salary.
- Friendly and supportive working environment.
- Opportunities for professional development and career progression.
- Company pension scheme.
- On-site parking.
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- On-site parking
- Profit sharing
- Sick pay
Ability to commute/relocate:
- Tonbridge TN12 6QU: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
