Job Title: Outlet Digital Sales Coordinator
Reports to: Store Manager
Location: Outlet Store, Trowbridge
Sector: Luxury Retail
Work pattern: Tuesday to Saturday 0815 to 1645 (Saturdays 0845 to 1715)
Company Background
Established in 1974, Graham & Green is a proudly independent, family-run homeware emporium. Our flagship store in Notting Hill was the first of its kind, brimming with exotic homewares scoured from far-flung corners of the world. You’ll find us in the very same spot today, alongside four additional stores across the UK. Our mission remains the same: to source the very best furniture, homeware and unique gifts that excite, inspire and bring joy.
Are you looking for a new adventure? We’re hiring retail advisors who reflect our passion for eclectic, soulful homewares and strive to provide the very best in customer experience. We’re creative innovators, seeking like-minded folk with an eye for colour and design to join the G&G family. If that sounds like you, we’d love you to come explore our curious little world with us.
Job Purpose
Our Warehouse Outlet Store is full of exclusive offers such as 50% off limited edition samples, discontinued collections and selected seconds. It is also where we operate our eBay store and Outlet Instagram account from.
We are looking for an energetic, creative and customer-focussed professional to join our retail team. In this role, you will bring your creativity and social media savvy to the forefront, crafting engaging content, taking photos / videos of our products, and growing our digital community. Additionally, you will be the face of our brand in our Outlet store, assisting customers, driving sales, and maintaining a beautifully merchandised shop.
Key Responsibilities
- Capture high-quality, authentic photos and short-form videos (eBay, Instagram) of our in-store products and displays
- Schedule posts, monitor comments, respond to customer messages across platforms
- Upload product to Instagram account and manage eBay store
- Optimise social-driven sales to meet KPIs
- Deal with customer orders over the phone
- Welcome customers warmly instore, listen to their needs and offer product recommendations
- Process payments on the till and manage returns and exchanges
- Assist in maintaining a clean, tidy, and visually appealing sales floor, ensuring products are well-stocked and attractively displayed
- Maintain up-to-date knowledge of our product lines
- Maintain the Graham and Green image to the highest standards
- Promote G&G’s extensive range of furniture / home furnishings
- Assist with moving product around store
- Operate MS Navision system and till
- Deal promptly with Customer complaints, liaising with Customer Services
- Maintain excellent knowledge of product, delivery lead times and pricing
- Support the Manager in the day-to-day running of the Outlet Store
- Ensure sales presence in the Store at all times
- Ensure all stock is correctly labelled and priced
- Liaise with warehouse regarding seconds / discontinued stock
Skills/Knowledge/Experience
- A strong retail sales background - preferably luxury furniture experience
- A strong background in social media
- Must be confident with Microsoft Systems
- Familiarity with platforms like Instagram, eBay, Facebook, and Pinterest
- Confident using a smartphone to shoot and edit media
- Warm, friendly, and patient inter-personal skills, whether dealing with a customer on the shop floor or online
- Ability to balance shop floor duties with online tasks, taking initiative without needing constant supervision
- A good eye for visual merchandising and digital aesthetics
- Computer savvy, experienced with till systems
- Exceptional communicator both written and verbal
- Moving and handling experience
- Proven successful sales experience
- Familiarity with local market
- A good knowledge/appreciation of design, trends and styles
- Knowledge and experience of MS Navision processes
Behaviours/Attributes
- Determination and drive for results
- Highly organised and able to work in a busy retail environment
- Diligent and conscientious
- Team player/committed to team as well as individual goals
- Eye for colour and design
- Creative Innovator – committed to constant improvement
This is a summary of the role and the Outlet Digital Sales Coordinator is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.
Job Type: Full-time
Benefits:
- Additional leave
- Bereavement leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
- Store discount
Work Location: In person
