SmartLearner Driving School – Coventry
Apprenticeship: Level 3 Business Administrator
Job Type: Full-time Apprenticeship
Location: Coventry
Working Hours
This role is worked 5 days per week on a rota between Monday and Sunday, so applicants must be available to work some weekends. You will work 30 hours per week.
Typical shifts include:
- 9:00am – 3:30pm
- 10:00am – 4:00pm
- 10:30am – 5:00pm
- 12:30pm – 7:00pm
Your working days and shift times will vary depending on the weekly rota.
About the Role
We are looking for a friendly, organised and motivated individual to join our team as a Level 3 Business Administration Apprentice.
This is a great opportunity for someone looking to begin their career in business administration while gaining valuable workplace experience and completing a recognised Level 3 Business Administrator qualification.
You will work alongside our office team and receive training and support while completing a variety of administration and customer service duties.
Main Duties
Your responsibilities will include:
- Answering incoming telephone calls and dealing with customer enquiries.
- Making outgoing calls to customers when required.
- Responding to emails professionally and promptly.
- Booking appointments and driving lessons.
- Managing and updating booking diaries.
- Updating customer information on company systems.
- Dealing with booking changes, cancellations and general enquiries.
- Communicating with customers, driving instructors and other team members.
- Taking and passing on accurate messages.
- Maintaining organised customer and business records.
- Preparing emails, documents and other correspondence.
- Completing data entry and general computer-based tasks.
- Supporting the day-to-day running of the office.
- Providing a professional and friendly level of customer service.
- Completing general administrative duties as required.
What We Are Looking For
We are looking for someone who is:
- Friendly, confident and professional.
- Comfortable speaking to customers over the telephone.
- Able to communicate professionally through email.
- Organised and able to manage several tasks.
- Reliable and punctual.
- Willing to learn and develop.
- Comfortable using computers.
- Able to work independently and as part of a team.
- Accurate when entering and recording information.
- Able to remain calm and professional in a busy office environment.
- Flexible with working hours and able to work weekends as part of the rota.
Previous office experience is not essential, as full training and support will be provided.
What You Will Gain
As part of the apprenticeship, you will develop practical skills in:
- Business administration
- Customer service
- Telephone communication
- Professional email writing
- Diary and booking management
- IT and business systems
- Record keeping
- Organisation and time management
- Teamwork
- Problem solving
- Workplace communication
Pay: £8.00 per hour
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
