Job Title: Team Manager - Glasgow
Hours and work pattern: Full time. 37 hours per week. 5 days over 7.
Reports to: Assistant Service Manager
Salary: £38,354 starting salary
Holiday entitlement: 28 days per annum plus 9 public holidays. After 5 complete years service annual leave increases to 31 days per annum.
Base: Academy Office Park, Unit 6000, Gower Street, Glasgow, G51 1PR
Purpose & Context of Role
Overall, the focus of the Team Manager is to lead and develop a team of professional individuals to be accountable, responsible to take managed risk in order to meet the needs of the young people, their families/carers and service funders from entry through transitions to exit, ensuring outcomes are evidenced and recorded on our Management Information System.
Key Priorities of the Role
Service Delivery
Managing service delivery to maximise capacity and ensure compliance with contract specifications and in line with professional and organisational standards, whilst also evidencing support to YP through transitions beyond Includem. Maintaining a YP focus on relation to services delivered by ensuring best outcomes are achieved and recorded for young people. This includes having an overview of referral priorities, and subsequent support planning, risk assessment, use of A Better Life and the disengagement process in line with SHANARRI indicators. To ensure the referral routes into Includem meet the organsiational purpose and ensure the service delivery remains focused on the high risk, most vulnerable and excluded young people. Actively participate in helpline service and management back up to ensure 24/7 support and crisis management with risk enablement being at the heart of professional judgement and decision making.
Staff
Proactively manage individuals and teams and be accountable for:
Levels of performance of individuals and team: Effective use of the Policies, Procedures and Standards to ensure professional workforce / Transparency and accountability re decision making / Quality of PMDR & supervision provided to all staff / Ensuring a safe working environment through effective risk enablement.
Demonstrate leadership and vision for staff team by: Create shared understanding and vision re strategic objectives / Role model appropriate practice standards and professional boundaries / Adopts a learning culture with team building, team training & team development sessions being evident to increase professional practice / To recognise how dispersed leadership at all levels increase individual capability and evidences better impact for young people and their families/carers / To work collaboratively and effectively with all functional supports & other service staff across the organisation.
Resources Managing
Staff resources & deployment in an effective, efficient and ethical manner, including: Understanding costs / Managing sickness & absence / Monitoring staff activity / Succession Planning.
Ensure auditing and effective management of staff resources in relation to: Petty Cash - Mileage - Deployment activities in relation to YP support planning.
Ability to recognise individual strengths and development areas and actively takes responsibility for continued professional development of self and others. Actively uses the full range of information resources in relation to Includem’s Management Information Systems (MAPS) & reporting frameworks to demonstrate effective tracking and recording of YP outcomes from referral through transition to exit.
Influence
Ensure self-presentation is professional, credible accurate and accountable in external and internal operational relationships in order to / Ensuring more positive outcomes for YP / Ensure effective transitions are achieved for young people to sustain successful independence beyond Includem / Be able to articulate and endorse the Includem framework of intervention and full range of services available / Make a useful contribution to wider strategic/policy agenda internally and externally as necessary.
Engage effectively with partner agencies on a day to day basis and also pro-actively seek new opportunities for partnership/collaborative working Models positive leadership that is accountable, positively role models and leads by example. Ensure evaluation of Includem service is happening at all levels and that information is actively recorded and utilised to promote services internally and externally.
Quality Assurance
Quality of work is apparent through effective support planning and into transitions. Quality of work is tracked and monitored through effective supervision.
Auditing and measurement processes evidence that practice is meeting Includem standards, P&P, National Standards and is producing positive outcomes for YP.
KPI’s are effectively delivered, with particular emphasis on feedback from YP, Parent/Carers and transform these into improvements to service/performance. Seek to ensure complaint resolution at the earliest opportunity.
Closing Date: 31st July 2026
Group interviews: 11th August 2026
Individual interviews: 19th August 2026
Job Type: Full-time
Benefits:
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Company pension
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Employee discount
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On-site parking
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Sick pay
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Store discount
Application question(s):
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Have you been referred by someone from Includem? If so, who?
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Available to work between the hours of 08:00 - 22:00 including weekends?
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Are you currently registered with SSSC?
Experience:
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Social work: 2 years (required)
Language:
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Fluent English (required)
Licence/Certification:
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Full UK Driving License and Access to a Roadworthy Vehicle (required)
Work authorisation:
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United Kingdom (required)
Work Location: In person
