Overview
We are seeking a dedicated Care Navigator / Administrator to join our healthcare team. This vital role involves coordinating patient care, managing administrative tasks, and ensuring smooth communication between patients and healthcare providers. The ideal candidate will possess strong organisational skills, excellent communication abilities, and previous office experience. This position offers an opportunity to contribute meaningfully to patient well-being within a supportive environment.
Responsibilities
- Act as the primary point of contact for patients, providing guidance and support throughout their care journey
- Organise appointments, follow-ups, and referrals in accordance with healthcare protocols
- Maintain accurate and up-to-date patient records using electronic health record (EHR) systems
- Coordinate with multidisciplinary teams to facilitate seamless patient care delivery
- Manage administrative duties such as data entry, filing, and correspondence
- Assist in preparing reports and documentation for internal and external stakeholders
- Ensure compliance with data protection regulations and confidentiality standards
- Support the continuous improvement of administrative processes to enhance efficiency
Experience
- Prior office or administrative experience is essential, preferably within a healthcare or social care setting
- Familiarity with healthcare systems, patient management software, or EHR platforms is advantageous
- Excellent organisational skills with the ability to prioritise tasks effectively
- Strong verbal and written communication skills in British English
- Ability to work independently as well as part of a team in a fast-paced environment
- Compassionate approach with a focus on delivering exceptional patient service
This role provides an engaging opportunity for individuals passionate about healthcare administration to make a positive impact on patients' lives while developing their professional skills within a supportive organisation.
Pay: £12.71 per hour
Benefits:
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
