About the role;
As a Microsoft Solutions Support & Delivery Consultant, you will play a key role in delivering high-quality support and consultancy services to customers across Microsoft technologies.
This is a dual-focused role where you will provide technical support alongside project delivery, working with solutions such as Microsoft 365, Dynamics 365 CRM, Power Platform, SharePoint, and Teams and Co Pilot. You’ll support customers with issue resolution while also contributing to the design and implementation of tailored solutions across the full project lifecycle.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.
Why should I work for TSG?
Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success, shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
Our open and honest culture where feedback is taken on-board and acted upon
Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
Two paid CSR days per annum that you can use to support the community
Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
Our responsibility to the environment as we work towards net carbon zero
Flexible working opportunities including home working and hybrid options
Annual salary benchmarking
Excellent progression opportunities, training and support, including recognised qualifications
Job responsibilities will include, but are not limited to;
Delivering a world-class support experience, meeting SLAs and customer expectations
Managing and resolving support queries via phone, email, and remote access
Investigating and troubleshooting technical issues across Microsoft solutions
Acting as an escalation point for Power Platform and Dynamics 365 CRM queries
Managing multiple support cases and prioritising effectively
Collaborating with customers to understand requirements and provide tailored solutions
Supporting and delivering Dynamics 365 CE and Power Platform projects
Contributing to the full project lifecycle, from design through to delivery
Working closely with cross-functional teams to deliver projects on time and within scope
Keeping up to date with the latest Microsoft technologies and updates
Knowledge, Skills & Experience;
Proven experience supporting Microsoft Dynamics CRM and/or SharePoint
Experience with Microsoft Dynamics CRM
Strong knowledge of Power Apps and Power Automate
Experience with SharePoint Online or on-premise
Strong communication skills with the ability to engage stakeholders effectively
Excellent problem-solving and analytical skills
Ability to gather requirements and translate these into technical solutions
Strong organisational skills with the ability to manage multiple tasks and priorities
High attention to detail and a structured approach to work
Adaptable and proactive, with a positive approach to change
Self-starter with the ability to work independently and as part of a team
Enthusiastic and committed to continuous learning and improvement
Benefits;
25 days annual leave + public holidays, rising with length of service
Employee benefits trust
Company bonus scheme
Life assurance 4 x Salary
Contributory pension scheme at 4% matched
Healthcare and cash plan
Electric vehicle salary sacrifice scheme
Cycle to work scheme
Employee discounts
Employee assistance programme
Paid CSR Days
Company sick pay and income protection cover
Enhanced Maternity and Paternity pay
Employee recognition scheme
Eyecare vouchers
Discounted gym membership
Long service rewards
If this sounds like the role for you, please apply today to be considered.
