Company Overview
Trivelles Rochester is a welcoming family-friendly bed and breakfast located in a convenient area, offering comfortable accommodations with modern amenities. Our goal is to provide guests with a memorable stay through attentive service and a cozy atmosphere, making every visit enjoyable and stress-free.
Job Overview
We are seeking an energetic and friendly Part Time Hotel Receptionist to join our team. In this role, you will be the first point of contact for our guests, ensuring a smooth check-in and check-out process, providing excellent guest services, and maintaining a welcoming environment. This position offers flexible hours perfect for individuals passionate about hospitality and guest satisfaction.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Answer phone calls promptly using professional phone etiquette
- Provide guests with information about hotel amenities, local attractions, and transportation options
- Handle guest inquiries, requests, and complaints efficiently to ensure satisfaction
- Maintain the front desk area in an organized and tidy manner
- Assist with reservations, cancellations, and modifications using hotel management software
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and well-maintained
Requirements
- Previous experience in hotel reception or customer service preferred but not required; hospitality experience is a plus
- Multilingual or bilingual skills are highly desirable to assist diverse guests
- Excellent communication skills with strong phone etiquette
- Friendly, approachable personality with a positive attitude
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Knowledge of basic computer systems and reservation software is advantageous
- A genuine passion for hospitality and delivering exceptional guest services
Pay: £25,420.00-£36,066.71 per year
Work Location: In person
