Service Administrator
Location: Wardon Hill, Dorset, DT2 9PW
GCS Agricentre is looking to recruit a personable, organised and customer-focused Service Administrator to join our team at our new purpose-built depot in Wardon Hill.
Whilst experience within the agricultural sector would be advantageous, we welcome applications from candidates with service administration, workshop administration, automotive, construction, plant, transport or similar industry experience.
This is an excellent opportunity to become part of a growing business representing leading agricultural machinery brands and providing exceptional support to both customers and service engineers.
Key Responsibilities
- Managing incoming calls from customers, engineers and suppliers.
- Providing administrative support to the Service Manager and Warranty Manager.
- Scheduling and booking service, maintenance and repair work using the IBCOS system.
- Proactively contacting customers to arrange seasonal services and contract maintenance work.
- Raising and processing customer invoices accurately and efficiently.
- Maintaining workshop records and service documentation.
- Acting as a key point of contact for customers, ensuring a high standard of customer service.
- Assisting with warranty administration when required.
- Providing holiday cover for the Service Manager and/or Warranty Manager.
- Supporting the smooth day-to-day operation of the service department.
Skills & Experience
The ideal candidate will have:
- Previous administration experience, preferably within a service, workshop or engineering environment.
- Strong IT skills, including proficiency in Microsoft Office applications.
- Excellent telephone manner and communication skills.
- Good organisational skills and the ability to manage multiple tasks effectively.
- A high level of accuracy and attention to detail.
- Experience of invoicing, job scheduling or workshop management systems would be advantageous.
- A positive, proactive approach and the ability to work well within a team.
Desirable
- Knowledge of agricultural machinery, farming, construction plant or commercial vehicles.
- Experience using IBCOS or similar dealer management systems.
- Familiarity with warranty administration processes.
What We Offer
- Competitive salary dependent on experience and ability.
- Company pension scheme.
- Ongoing training and development opportunities.
- Modern working environment at our new Wardon Hill depot.
- Opportunity to join a successful and growing family-run business.
- On Site Parking
- Company Discount
If you are organised, customer-focused and enjoy working in a busy service environment, we would love to hear from you.
Apply today to join the GCS Agri team.
Job Types: Full-time, Permanent
Pay: £13.00-£15.00 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Applicants applying for this role must have previous experience working in a machinery workshop environment as you will need to understand and write up workshop job stories from engineers and apply these to invoices.
Experience:
- Workshop Administration: 1 year (required)
Work Location: In person
